Support Engineer

SUMMARY:

• Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
• Maintenance and up-keep of PRTG with all servers and probes
• Monitoring via PRTG for systems on network
• Monitoring AppDynamics on different services for i.e. Connect, VIS etc. 
• Mon...
  
  

  POSITION INFO:
  

  • Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
  • Maintenance and up-keep of PRTG with all servers and probes
  • Monitoring via PRTG for systems on network
  • Monitoring AppDynamics on different services for i.e. Connect, VIS etc. 
  • Monitoring Sanity checks for live testing (Randburg, Isando) 
  • Clearing of disk space 
  • Restarting / Rebooting of servers and services 
  • Manual Blockings
  • Checking of streams if errors, buffering etc and restarting if need be
  • Checking Witbe
  • Escalating to teams - if there is an issue that cannot be resolve and there is a need for someone from team for further intervention
  • Adding additional monitoring PRTG 
  • Setting up user groups for user access to PRTG
  • Setting up custom checks for specific areas (API, endpoint etc) 
  • Maintenance and up-keep of PRTG with all servers and probes  
  • Dealing with problem client escalations, started handing over to team to assist
  • Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
  • Reporting to mission control who is on shift as well as when issues are getting picked up to post in group to come to a resolution
  • Assisting with Witbe, hardware changes upgrades etc
  • Exposure within a 24/7 platform monitoring environment.
  • Experience with event management.
  • Integration experience (advantageous).

  Qualification:

  Degree Advantageous 

  
  
  

   

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