Support Manager

Recruiter:

Communicate Recruitment

Job Ref:

CTE027001/Chane

Date posted:

Monday, July 21, 2025

Location:

Capetown, South Africa

Salary:

600 000 Annually

SUMMARY:
Are you a seasoned leader in technical support operations? Ready to take on a high-impact role in a fast-growing and innovative industry? Our client is looking for an experienced Support Manager to lead and optimise national support operations for a cutting-edge business making waves in the renewable energy and industrial tech space.

POSITION INFO:

Job Description:

Lead and mentor national support teams (field techs, call center)
Integrate AI and analytics to improve diagnostics and reduce failures
Manage ticketing and repair workflows
Monitor systems in real-time using EMS/SCADA platforms
Improve repair turnaround times and spare parts logistics
Drive root cause analysis and feedback loops with development teams
Lead regular service review meetings with key clients and partners
Develop technical training (CPD-accredited where needed)
Maintain SOPs and a certified knowledge base
Support field teams with mobile app tools and accurate service logging
Oversee firmware updates and BMS/inverter tuning
Track key metrics
Deliver regular performance reports and preventative maintenance insights
Ensure adherence to national standards
Enforce safety in all field and remote support operations

Skills & Experience:

Bachelor's degree in engineering or a related technical field
Project Management certification advantageous
Minimum 5 years’ experience in a managerial capacity in technical support
Experience in national or multi-site operations

Only South African Residents or individuals with a relevant South African work permit will be considered.

Contact CHANE DIPPENAAR on , quoting the Ref: CTE027001.

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