Support Specialist (Open Journals Systems)

SUMMARY:
Our client, a leader in open-access scholarly publishing, has a vacancy in a multifaceted role that bridges the gap between front-end development and customer support.

POSITION INFO:
RESPONSIBILITIES:

• UI Design and Development: Collaborate with stakeholders to design and implement data-driven, intuitive, and responsive user interfaces using HTML, CSS, and JavaScript.
• Plugin Development: Recognise the need for new plugins, design, and implement them while ensuring existing plugins are up-to-date and compatible.
• Technical Support: Act as the first point of contact for technical queries, offering immediate assistance to journal editors, authors, and reviewers.
• System Maintenance: Monitor the health metrics of the OJS platform, ensuring it is secure, up-to-date, and performing optimally.
• User Training and Documentation: Produce and update technical documentation and conduct training sessions to educate users and internal teams about new features and functionalities.
• Data Analytics: Monitor and analyse user behaviour and key performance indicators to inform design improvements and customer satisfaction efforts.
• Security and Compliance: Implement security measures to safeguard sensitive information and ensure compliance with relevant data protection laws and open-access standards.

• A diploma or associate degree in Computer Science, Information Technology, or a related field with relevant work experience, or a Bachelor's degree in a similar field.
• Proficiency in Open Journals Systems and web-based applications troubleshooting.
• Familiarity with HTML, CSS, JavaScript, and SQL.
• Experience in API integrations and version control systems like Git.
• Capability to produce clear technical and user documentation.
• Strong organisational, conflict-resolution, and data analytics skills.
• Professional use of English; proficiency in additional languages is an advantage.