Support and Implementation Head

Recruiter:

IntelliStaff

Job Ref:

JHB002501/CA

Date posted:

Monday, October 24, 2022

Location:

Capetown, South Africa

Salary:

MR Monthly

JOB SUMMARY:
Our client is looking for an experienced leader who has the varied technical skills, personal maturity and leadership competencies required to run a department, focusing on; Profitability and growth, quality and consistency, staff success and happiness

JOB DESCRIPTION:

Area: Century City Cape Town

Responsibilities:

Specific services for our largest Customer, Working with PMO and Sales to resource and implement annual scheme mandates- Visa, Mastercard and any other mandated regulatory changes.
Working with PMO and Sales to contract for, resource and implement any specific projects requested by the Customer relating to the Implementation & Support team.
24x7 Production Support for the Customer's ATM Driving estate running on Postilion. This support is after the Hosted Provider has done initial analysis and covers standard ACI software, custom software for the client and other licensed products running on the switch.
24x7 Production Support for our own licensed solutions running across several AWS cloud environments. Our team will typically be the first responders on these issues.
Hosting, monitoring and rebuilding RapidFire ATM test environments including standard environment troubleshooting.
All production front-line support across all applicable Afferent deals.
The technical implementation and support of all services customer projects, working in partnership with PMO.
The implementation and support of any product projects that need resource from I&S (specifically Implementation Engineers, Implementation Technical Leads, Solution Architects).
Upskilling and mentoring in the I&S team
Ensuring the team has the necessary tools and processes in place to function efficiently and effectively.

Identifying various skill levels in the team and creating opportunities to grow individuals to the next level

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Support and Implementation Head

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