System Support Analyst (CH1291)

SUMMARY:
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POSITION INFO:
Our client, in the Payments and Lending industry, is looking for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring efficient operation, optimisation, and continuous enhancement of all credit and collections system functions. This role will act as a critical liaison between business and technology teams, ensuring that system configurations and enhancements are delivered accurately and efficiently, while adhering to business rules, compliance standards, and operational objectives. Qualification and Experience: Bachelor's degree in information systems, Business Analysis, Finance, or related field (or equivalent experience). 2--4 years' experience in Business Analysis, Systems Analysis, or Configuration roles. Experience within financial services, credit, lending, collections, or debt recovery environments. Exposure in delivering enhancements across the full development lifecycle. Functional Competencies: Configuring system settings Implementing collection and risk strategies Conducting technical validation Performing requirements analysis Providing first-line system support Behavioural Competencies Strong analytical and problem-solving ability. Highly organised with excellent prioritisation skills. Strong documentation, specification writing, and communication skills. Ability to collaborate with diverse stakeholder groups (operations, IT, vendors, risk, finance). Resilient and solutions-driven with high attention to detail. Ability to work independently while escalating issues appropriately. Testing and QA skills. Key Performance Areas: System Configuration & Strategy Implementation Configure system parameters, workflows, strategies, and rules within credit and collections platforms. Implement and adjust collection strategies, risk rules, scoring logic, dialler strategies, and letter\/SMS workflows under guidance from the Systems Owner. Maintain accurate and up-to-date configuration records, version controls, and change documentation. Perform impact assessments on configuration changes and ensure alignment with system capabilities and compliance requirements. System Monitoring, Validation & Performance Assurance Conduct regular system checks to ensure key processes are running (batch jobs, workflows, scoring, integrations). Investigate issues, identify root causes, and propose corrective actions. Validate system behaviour after configuration updates or deployments. Monitor data quality and escalations from operations, ensuring issues are resolved promptly. Testing & Quality Assurance Develop and execute test cases for configuration changes, enhancements, and new functionality. Support User Acceptance Testing (UAT) with business teams. Log defects, work with IT\/vendor teams to ensure resolution, and validate fixes. Ensure testing aligns with technical specifications and operational scenarios. Stakeholder Support & Operational Enablement Provide first-line system support for credit, collections, and recovery teams. Answer queries relating to workflows, rules, strategies, and functionality. Conduct walkthroughs and assist in training users on new features or updated configurations. Prepare clear communication and release notes for changes. Governance, Compliance & Documentation Ensure configuration changes adhere to audit trails, internal controls, and regulatory requirements (NCA, POPIA, etc.). Maintain structured documentation of configurations, processes, and system logic. Support the Systems Owner in preparing governance reports, risk assessments, and compliance evidence. Provide reporting on system changes and performance. General: We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply. Preference may be given in line with our client's Employment Equity plan and applicable legislation. Applicants must have the legal right to work in South Africa at the time of application. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful. Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening). By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.