SUMMARY:
Manage and maintain Microsoft Enterprise Infrastructure solutions for Gijima and its clients, with a strong focus on Active Directory, Exchange, and supporting technologies. Responsibilities include domain and email administration, system maintenance, advanced troubleshooting, and project delivery.

POSITION INFO:

FORMAL EDUCATION:

• Minimum: Grade 12 or equivalent (suitably qualified as articulated in the Employment Equity Act).
• Preferred: Tertiary education (Diploma or Degree in Information Technology, Computer Science, or related field).

• 7 years of general IT experience, with at least 2 years in a specialist role managing AD and Exchange service administration.

• Office 365 and/or Microsoft Defender / eDiscovery cases.
• Hybrid environments and Microsoft Entra Connect.
• Scripting and automation (e.g., PowerShell).

• Relevant vendor certifications, such as MCSE or MCSA (Windows Server 2012–2019)
  AND/OR
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ‑800 & AZ‑801)

• Administer and maintain Active Directory and Exchange
• Perform domain and email system administration, including security and compliance.
• Provide third-level support for complex technical issues.
• Lead and execute infrastructure projects such as migrations, upgrades, and integrations.
• Manage supporting technologies to ensure seamless interoperability.
• Implement innovative solutions to meet customer requirements in consultation with architects.
• Coordinate lab tests for upgrades and project deployments.
• Document environments, implementations, and develop detailed work instructions.
• Perform trend analysis and make recommendations for optimization.
• Drive ongoing improvements and maintenance, including version management.
• Adhere to Incident, Problem, and Change Management principles and processes.

• Advanced knowledge and experience with Microsoft Active Directory and related components: DNS, DHCP, IPAM, AGPMC, RODC, GPO, PKI, DFS, replication, delegation, security, and troubleshooting.
• Extensive knowledge of Enterprise Messaging systems, specifically Microsoft Exchange (up to at least Exchange 2016).
• Familiarity with Office 365, Intune, Mail Archiving, Defender, ADFS, ADLDS, ADCA, Azure AD, and AAD Connect (advantageous).
• Solid understanding of Windows Operating Systems and network fundamentals.
• Ability to identify automation opportunities and implement solutions using PowerShell scripting.
• Sound knowledge of the ITIL framework and its application in enterprise environments.
• Strong understanding of disaster recovery principles and testing methodologies.
• Analytical and creative critical thinking skills with attention to detail.
• Ability to work effectively and collaboratively within a team and build strong relationships based on trust and openness.
• Excellent communication skills, both written and verbal, with colleagues and customers.
• Initiative-taking, proactive, and committed to continuous learning and staying current with industry developments.