Systems Engineer Specialist

SUMMARY:
Job Purpose:

• To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment

POSITION INFO:
Job Responsibilities:

• Contribute to a culture of transformation by participating in the company's culture-building initiatives, business strategy, and CSI
• Stay abreast of developments in the field of expertise, ensuring personal and professional growth
• Understand and embrace the company's vision and values, leading by example. Identify opportunities to improve or enhance processes, adding value to the company
• Ensure adherence to documented procedures by auditing service delivery functions. Ensure the correct and effective use of system hardware and software
• Resolve issues by inspecting malfunctioning computer hardware, software, and/or components - analysing the cause, and planning repair procedures
• Recommend solutions through the investigation of service problems
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and/or related equipment
• Ensure documentation for the relevant systems software product and operational documents is prepared and maintained
• Approve and recommend actions to be taken and identify those which merit action. Adhere to organisational processes by ensuring standards are implemented and correctly applied when designs are reviewed or designed
• Enable decision making and technical reviews
• Ensure contingency during disaster recovery (DR)
• Provide sustainable solutions per incident by conducting root cause and trend analysis
• Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and by sharing knowledge with the team
• Maintain a broad knowledge of state-of-the-art technology, equipment, and or systems across domains. Meet the organisation's problem management needs through liaising with suitable vendors
• Build sound professional relationships
• Ensure understanding of client needs
• Ensure accurate reporting to stakeholders
• Provide advice to junior staff by participating in peer reviews and providing technical mentoring. Enable recommendations and planning for the tuning of system hardware and software. Monitor system efficiency against published SLAs
• Recover cost by ensuring times are captured correctly and against the correct project
• Ensure end-to-end project delivery

• An experienced VMware ESXi Host Engineer Specialist with at least 10 Years of Experience
• Preferably with DELL and HP Hardware experience