Systems Support & Training Specialist (CRM System - HubSpot)

SUMMARY:
📍 East Rand | Full-Time | In-Office | Extensive Travel Required 

Our client is seeking a confident and tech-savvy (CRM system -  HubSpot) Training & Support Expert to take ownership of their CRM environment and ensure smooth system operation, strong user adoption, and continuous improvement across all business units.
This role is a balanced combination of technical support and training — ideal for someone who can troubleshoot and optimise systems while also engaging, guiding, and training others to use HubSpot effectively. The successful candidate will play a hands-on role in system management, reporting, and workflow automation, while leading user training and supporting the rollout of the company’s eLearning platform.
Submit your CV online please but feel free to contact me if you have any questions:  Adel: 0828283618 or adel@gmrc.co.za

POSITION INFO:

Minimum Requirements:

• Matric
• Willingness to travel locally and in Africa.
• Proven experience with the Customer Relationship Management system (HubSpot - Sales, Marketing, and Service Hubs).
• Strong experience in both technical system support and user training delivery.
• Skilled in Microsoft Office (especially Excel, Word, and PowerPoint).
• Confident, resilient, and service-oriented, with excellent communication skills.
• Able to work independently, take ownership, and engage with users at all levels.

Duties and responsibilities:

• Serve as the primary support contact for HubSpot users across multiple business units
• Manage user accounts, permissions, and system access.
• Maintain database hygiene through contact cleanup, segmentation, and audit checks.Build and monitor dashboards, pipelines, reports, and workflow automation.
• Support Marketing with email campaigns, segmentation, landing pages, blogs, and performance analytics via HubSpot.
• Support Service Teams by managing incoming tickets, pipeline rules, SLAs, and customer feedback surveys.
• Assist with the integration of HubSpot to other platforms (email, website, social, etc.).

• Lead HubSpot user training and onboarding sessions across departments and branches.
• Manage user access, onboarding, and updates on the eLearning Platform.
• Assist with the implementation, coordination, and maintenance of the company’s eLearning platform.
• Script, upload, and maintain digital training modules and learning paths.
• Assist with filming and producing internal training videos, working closely with the Marketing and Service Hub teams.
• Track staff learning progress and support department heads with training allocation.
• Maintain records for reporting and compliance purposes.

• Coordinate external training schedules in collaboration with Sales and Operations.
• Manage training certificates, attendance records, and system administration.
• Support accreditation compliance related to MERSETA, MQA, and industry training standards.
• Assist with the development and maintenance of training systems used for customer and partner training engagements.

• Maintain company updates, documentation, and communication content on the SharePoint intranet.
• Ensure internal communication is aligned with brand messaging and accessibility standards.