Systems Support Specialist (SAP)

SUMMARY:
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POSITION INFO:

Job Brief

• Create and maintain all static data in SAP and Mainframe and to ensure that the two systems are always aligned.
• Investigate, develop and/or implement any potential system/process enhancements, testing, implementation etc.
• Perform daily operational activities as well as ad-hoc and supporting activities.

• SAP (Create/Edit/Maintain)
  • Material Master (CKD/CBU/D2D/REINVOICING/VE PACKS)
  • Customer Master (VOM/P&A/SUNDRIES/SHIP TO PARTY/ALTERNATIVE PAYER)
  • Pricing condition and provisions
• SCOPE (Create/Edit/Maintain)
  • RBU Static Data
  • Regional Business Unit
  • RBU Branch
  • Dealer Performance Group
  • Sales Performance Group
  • Vehicle Sales Region

• Dealer Structure (Create/Edit/Maintain)
  • Dealer Information
  • Link User to Dealer (by Dealer)
  • Link User to Dealer (by User ID)
  • RBU Dealer Ordering Buyer

• Other (Create/Edit/Maintain)
  • NSC Model Groups
  • Local Vehicle Codes
  • End Item Links
  • Color Combinations
  • Car Series NSC Model Group Link
  • Link LVC’s to branches

Responsibilities:

• Statistic Data: SAP
  
  • Accurate and timeous capturing of all Material Master data
  • Create and maintain master lists (Excel) for all re-invoicing/D2D material codes
  • Accurate and timeous capturing of all Customer Master Data
  • Create and maintain master lists (Excel) for all sources for customer codes (SSA/Re-Invoicing/D2D)
  • Accurate and timeous capturing of pricing conditions and provisions
  • Accurate and timeous capturing and creation of D2D vehicles
  • Create and maintain master D2D Data List (Excel) for business
  • Maintain TP1 pricing for purchase Order for Re-invoicing and D2D (Exports)
• Transmission/Interface/IDOC Monitoring
  
  • Manage IDOC’s (incoming and outgoing interfaces between Mainframe and SAP)
  • Check/delete/action/escalate IDOC errors
  • Resend/reprocess transmissions in error
  • Monitor financial interfaces through Communication Logging System
• Price Validation
  
  • Releasing of units off-price validation in line with order requirements
• General Support
  
  • Assist with general support / on the job training on SAP/SCOPE
  • Raise marvels with Central Helpdesk for assistance on Mainframe/SAP
• System Access Control
  
  • Manage Access Requests for all Users with Sales roles assigned
  • Password resets
• System Enhancements (SAP R/3)
  
  • Identify system enhancements & submit RFC or RFS respectively
• Subsequent Adjustments and Exception Management
  
  • Corrections on vehicles; sales orders; invoices; pricing
  • SCOPE/SAP system alignment
• Ad-Hoc Activities
  • Assist with general queries from the order center, for example, pricing, the status of units, etc.
  • Assist with backtrack requests in order to do VIN Swaps
  • Deletion of sales order in SCOPE/SAP as per business requirements
  • Corrections on D2D/Re-invoicing uploads (Exports)
  • Goods receipt D2D purchase orders (Exports)
  • Plant to Plant movement on D2D units before sales orders can be generated (Exports)
  • Cross-functional inputs/assistance in projects
  • Cross functional inputs/assistance in drafting/updating processes
  • Ongoing review and creation of operational/training manuals

Qualifications & Experience:

• Knowledge and understanding of sales environment
• Strong experience of SAP (ECC6/HANA) system processes (modules SD, MM)
• Advanced Microsoft skills (Excel, Word)
• Scope/Mainframe/Niivos knowledge advantageous
• Process knowledge
• Financial knowledge
• Project management experience
• Understanding of exports environment
• Experience in motor industry environment advantageous
• 3 to 4 years relevant experience advantageous
• Strong analytical and reporting skills

Core Competencies and Attributes:

• Organized, methodical, systematic
• Very strong analytical skills and able to interpret data
• Quick and conceptual thinking skills
• Decision making and problem-solving skills
• Generates new ideas
• Excellent communication skills - Verbal and written
• Flexibility - overtime at month-end; completion of urgent task(s); wholesale/retail drive activities (during the month)
• Attention to detail - accuracy
• Honesty and integrity
• Ability to prioritize appropriately - time management
• Problem-solving ability - open to change
• Good organizational skills
• Ability to seek direction as required but mainly work independently and cooperate with others/good ‘ team player
• Understand systems
• Goal/Target driven
• Team Player
• Self-starting go-getter
• Process-driven
• Must have resilience and tenacity
• Be even-tempered and patient
• Willing to work overtime when required to meet deadlines
• Ability to perform under pressure, meet deadlines while maintaining required standards through attention to detail
• Ability to adapt quickly at all times and come up with solutions to problems
• Ability to interact with staff on all levels (Cross-Functional)
• Understand client''s strategic objectives and how they relate to duties and responsibilities of the role and the team

NB! This job is now closed. You can apply for other jobs by uploading your CV.