TEAM LEADER - DURBAN BASED

Recruiter:

Telebest

Job Ref:

CTT000278/DW

Date posted:

Tuesday, March 29, 2022

Location:

Durban, South Africa

JOB SUMMARY:
BPO Company based in Durban requires EXPERIENCED TEAM LEADER - Managing 16 Agents
Working UK hours
09:00 - 06:00 or 10:00 – 07:00 (depending on daylight savings)

JOB DESCRIPTION:

Matric/Grade 12 qualification;
A proven track record of delivering against client, customer and business outcomes
2 years experience in managing a team in the BPO Call Center environment
Analytical - To practice due diligence when interpreting and reporting data, as well as to improve team performance and processes through insights that support the overarching objective of a customer-centric environment.
Financials - To maintain productivity by ensuring all staff adhere to schedules while managing IR and queries efficiently.
People - To engage and support staff to adjust to the culture of the campaign and to achieve all KPIs (e.g. NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career progression through internal development programmes.

If you do not receive feedback after 7 days of applying then please consider your application as unsuccessful

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TEAM LEADER - DURBAN BASED

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