TECHNICAL CUSTOMER SERVICE CONSULTANT – INFORMATION TECHNOLOGY – DURBANVILLE

 

Recruiter:

MPRTC

Job Ref:

NEL009836/PF

Date posted:

Wednesday, March 17, 2021

Location:

Capetown, South Africa

Salary:

Neg


SUMMARY:
Our Client within the Web Hosting realm is currently seeking a Technical Customer Care Consultant for their call centre in Durbanville. They are looking for someone who is passionate about helping their customers, with a brilliant attitude and a willingness to learn. They are looking for the successful candidate to invest into their business as there will be continuous Training for this role.

POSITION INFO:

Requirements 

  • Matric
  • Passionate about Customer Service.
  • Knowledge of Domains.
  • High level understanding of various content management systems, i.e Wordpress.
  • Understanding of various mail access methods i.e POP and IMAP.

Duties include, but not limited:

  • Assisting customers with email setup across various mail programs.

  • Troubleshooting and assisting customers with their email.
  • Troubleshooting and assisting with web hosting related queries.
  • Assisting customers to navigate our hosting control panel.
  • Ability to work after hours as support for customers.

 

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