TECHNICAL CUSTOMER SERVICE CONSULTANT Ã¢Â€Â“ INFORMATION TECHNOLOGY Ã¢Â€Â“ DURBANVILLE

Recruiter:

MPRTC

Job Ref:

NEL009836/PF

Date posted:

Wednesday, March 17, 2021

Location:

Capetown, South Africa

Salary:

Neg

SUMMARY:
Our Client within the Web Hosting realm is currently seeking a Technical Customer Care Consultant for their call centre in Durbanville. They are looking for someone who is passionate about helping their customers, with a brilliant attitude and a willingness to learn. They are looking for the successful candidate to invest into their business as there will be continuous Training for this role.

POSITION INFO:

Requirements

Matric
Passionate about Customer Service.
Knowledge of Domains.
High level understanding of various content management systems, i.e Wordpress.
Understanding of various mail access methods i.e POP and IMAP.

Duties include, but not limited:

Assisting customers with email setup across various mail programs.
Troubleshooting and assisting customers with their email.
Troubleshooting and assisting with web hosting related queries.
Assisting customers to navigate our hosting control panel.
Ability to work after hours as support for customers.

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TECHNICAL CUSTOMER SERVICE CONSULTANT Ã¢Â€Â“ INFORMATION TECHNOLOGY Ã¢Â€Â“ DURBANVILLE

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