TECHNICAL SUPPORT MANAGER â€“ MINING

Recruiter:

PCS Equity solutions

Job Ref:

Paul MTSM

Date posted:

Wednesday, March 31, 2021

Location:

Johannesburg, South Africa

Salary:

R55 k per month Plus Co Car, 13th cheque, Provident fund, Medical aid, Performance bonus

SUMMARY:
The role will be responsible for product performance checking and feedback to the R&D division, while liaising with the commercial department, assisting with product inspection and feedback from clients, provide training on the technical aspects and manage risk

POSITION INFO:

Duties:

Management:
- Manage the team to achieve the results and to satisfy its customers and partners over the long term by implementing accountability and the continuous development of people.
Field Surveys:
- Organizes and synthesizes surveys in the field, in order to improve the quality of products and services and manage residual risks on new technologies or designs.
Capture Usage:
- Organizes, analyzes and synthesizes and collect field usage data of products and associated services, in order to improve the relevance and the value of the product
Give Advice:
Selects, organizes and provides Technical Support to Customers and teams, in order to promote and optimize the Benefits that Products and Services bring to the Customer
Market Surveillance:
- Environment monitoring, field performances of products & services vs. competition,
- Contributes to elaborate corrective actions and manages actions for market interventions.
Claim Management:
- Monitors the Customer dissatisfactions in the spirit of Customer Centricity and Protection of the Company, and in compliance with Product Liability Processes.

Qualifications and Experience:

ND / Degree Mining, Mechanical or Civil Engineering

Min of 5 years mining sales and service experience

Good understanding of earthmoving equipment and products

Have understanding of the relationship between Productivity within mines & maintenance

Highly technical & strong analysis qualities

Hands-on and do a lot of infield work

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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