TJ 16965 - FIELD OPERATIONS MANAGER (JNR)

Area Management:

• Take ownership of the physical network infrastructure in your assigned area. Ensure proper deployment, health, and maintenance of the infrastructure, and carry out installations and field support at customer premises.
• Act as the custodian of the network from the Point of Presence (POP) to the customer’s internal network.
• Where contractors are used, maintain the same level of responsibility by overseeing the work executed through contractor teams.
• Share ownership of the customer experience on our network with the Area Manager.

Operational Management:

• Translate business and tactical goals into operational plans for your area. Develop and implement standardised monthly operational plans.
• Participate in Level 2 Value Chain MOS (Management Operating System) collaboration to identify and solve value chain flow challenges.
• Manage your operational team by ensuring:
  • Daily standardised execution plans are developed, communicated, and implemented.
  • Teams are equipped with all necessary resources, including tools, equipment, vehicles, and safety protocols.
  • Each team member receives daily activity lists and understands expectations around speed, quality, cost, and safety.
  • Execution is measured using KPIs (SQSCT) and quality control protocols, with feedback loops established for continuous improvement.
• Report on KPIs, metrics, and performance statistics.
• Establish and uphold partnerships with customer and supplier teams.
• Coach and train team members to execute tasks as required and to properly use and maintain vehicles, tools, and equipment.
• Build a fully multi-skilled team capable of handling both fibre and wireless infrastructure, as well as customer premises work.
• Facilitate daily Level 1 MOS meetings and resolve any triggers or issues identified.
• Receive ongoing coaching from the Senior FOM in your area.

Leadership:

• Receive tactical direction from Network and Commercial Managers; functional leadership comes from the Network Manager in your region.
• Follow governance and guidance on policies, best practices, and standards as provided by the Network Manager and Specialist teams.
• Lead and coach your team to maintain performance standards and align with the company culture.
• Ensure ongoing collaboration and alignment with other functions and regions.

Key Outputs:

• Develop operational and daily execution plans that align with your broader value chain.
• Ensure the timely availability of all required resources for your team to function effectively.
• Manage, train, and coach your teams to operate with efficiency and purpose.
• Accurately prioritise key activities and eliminate distractions.
• Collect and analyse the right data to support informed decision-making.
• Lead MOS collaboration efforts in line with national rhythms.
• Embed and uphold the business culture within your team.
• Report on both individual and team performance, including triggers and the actions taken to address them.
• Achieve network performance goals for your area of responsibility.