SUMMARY:
SENIOR NETWORK & VoIP OPERATIONS ENGINEER
POSITION INFO:
Employer Description A managed service provider, dedicated to providing ICT solutions that are tailor-made for our clients Job Description Play a key role in maintaining, supporting, and evolving critical network and voice infrastructure across multiple client and internal environments. The role offers exposure to complex routing, VoIP systems, VPN technologies, enterprise client infrastructure, automation initiatives, and large-scale technical project work . Network Operations VoIP & Telephony Infrastructure Security & Connectivity Incident Management & Escalations Projects, Automation & Leadership Network Operations & Troubleshooting Routing & Switching VoIP Systems & Telephony Troubleshooting SIP & Call Quality Investigation VPN Technologies Firewall Administration & Network Security Incident Management & Escalation Handling Enterprise Networking Environments Infrastructure Monitoring & Performance Analysis Troubleshooting across complex multi-site or multi-client environments Qualifications Relevant tertiary qualification in Information Technology, Networking, Telecommunications, or similar preferred Relevant networking or vendor certifications (Cisco, MikroTik, VoIP, Security) Skills 5+ years in a network engineering, VoIP engineering, or infrastructure operations role Strong experience in network troubleshooting and operational support Experience managing escalated incidents and complex technical investigations Experience supporting enterprise or service provider environments preferred Exposure to project implementation and infrastructure improvement initiatives Cisco technologies MikroTik environments WireGuard VPN Linux server administration Docker environments Network automation or scripting ISP, MSP, MSSP, or carrier\/service provider environments VoIP platform optimisation and performance tuning Benefits Medical Insurance Retirement Fund Training
