SUMMARY:
SENIOR MICROSOFT 365 SUPPORT ENGINEER
POSITION INFO:
Employer Description A managed service provider, dedicated to providing ICT solutions that are tailor-made for our clients Job Description Provide senior-level technical support across multiple client environments Troubleshoot and resolve escalated Microsoft 365, desktop, and infrastructure-related incidents Administer Microsoft 365 tenants, including user, mailbox, and service configuration Manage Exchange Online mailboxes, mail flow, spam filtering, mail tracing, and DNS-related troubleshooting Configure and support desktop environments, software deployments, and end-user systems Perform endpoint management, patching, monitoring, and maintenance via RMM platforms Support Microsoft 365 migrations, onboarding projects, and technical implementations Work with endpoint security and related security tooling to maintain secure and stable client environments Perform root cause analysis on recurring technical issues and recommend long-term improvements Maintain accurate technical documentation across client environments Contribute to process improvement and internal operational efficiencies Qualifications 2-3 year IT Diploma or equivalent qualification A+ and N+ Microsoft certifications Skills 4-5+ years in an IT support, systems engineering, or MSP environment Proven Microsoft 365 administration experience Microsoft 365 Administration Exchange Online DNS & Mail Flow Troubleshooting Mailbox Management & Mail Tracing Endpoint Support (Windows desktop environments) Patch Management Antivirus & Endpoint Security Remote Monitoring & Management (RMM) Platforms Remote Support Tools Desktop and end-user support in business environments Troubleshooting across multiple client environments SharePoint Online Microsoft Teams Administration Microsoft 365 migrations and tenant onboarding Project implementation within an MSP or managed services environment Benefits Medical Insurance Retirement Fund Training
