Tactical Officer

SUMMARY:
As a Control Room Operator, you will be responsible for monitoring and managing a central hub of information to ensure the safety, security, and operational efficiency of a facility or system.

POSITION INFO:
Key Responsibilities:

• Be the first contact in case of emergencies and be able to think out the box.
• Inform relevant key stakeholders within the company of emergencies.
• Opening and maintaining WhatsApp groups.
• To ensure that communication is maintained within all sites.
• Coordinate, monitor, and record all communication from various sites, technicians, and drivers.
• Ensure customers/Oza Holdings staff are updated constantly.
• Complete call-out forms for every incident and send them to the operations department.
• Dispatch responders to sites ensuring they are there within a response time.
• Document and track the position of all assets.
• Monitor vehicle usage during working and after hours.
• Monitor staff hours and working times of response employees.
• Ensure tracking software is always functioning.
• Handle access control issues
• Handle security and protest incident
• Liaise with EMS, SAPS and other governmental agencies

• Grade 12
• 3 to 5 years experience in operating a CCTV control room
• Experience in tracking or monitoring security cameras
• Experience in the fleet or transport industry will serve as an advantage
• Proficiency in telephone etiquette
• Willingness to work 12-hour shits
• Strong computer skills (Word, PowerPoint, Excel, Microsoft Outlook)
• Ability to thrive in a high-pressure, emergency-response environment
• Excellent communication skills (English)