Team Leader

SUMMARY:

Is this the moment that you smash your goals? Your hard work, diligence and successful track record of showing up on time and going the extra mile is about to pay off.
We have an amazing opportunity for a natural born leader who embodies and values the art of collaboration to join one of our campaigns as a Team Manager in KZN. 
Join our fun-loving global community of more than 60,000 passionate people who work across 160 locations in over 49 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
We want can-doers with a passion for communication and a contagiously positive attitude, who embody our values of commitment and recognition to amplify your team’s strengths.
If you’re the light in the room when everyone needs motivation, a problem solver and solution finder then this role is written for you. In this position, you will be responsible for leading and guiding your team toward reaching targets and striving for success.
You’ll need to be highly organised and an ace when it comes to time management. We’re especially looking for someone who keeps their cool under pressure, someone who is able to multitask with flare and ease.
We need people who are results-oriented and willing to lead by example through setting high standards. If you’re up for the challenge, show us what you’ve got and apply today.

POSITION INFO:

Team Manager (Project Zeus)
Is this the moment that you smash your goals? Your hard work, diligence and successful track record of showing up on time and going the extra mile is about to pay off.
We have an amazing opportunity for a natural born leader who embodies and values the art of collaboration to join one of our campaigns as a Team Manager in KZN. 
Join our fun-loving global community of more than 60,000 passionate people who work across 160 locations in over 49 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
We want can-doers with a passion for communication and contagiously positive attitude, who embody our values of commitment and recognition to amplify your team’s strengths.
If you’re the light in the room when everyone needs motivation, a problem solver, and a solution finder, this role is written for you. In this position, you will be responsible for leading and guiding your team toward reaching targets and striving for success.
You’ll need to be highly organised and an ace when it comes to time management. We’re especially looking for someone who keeps their cool under pressure, someone who can multitask with flare and ease.
We need people who are results-oriented and willing to lead by example through setting high standards. If you’re up for the challenge, show us what you’ve got and apply today.
What you’ll be doing
- Ensuring that team members perform in line with required customer service performance metrics
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
- Motivating and inspiring your team to deliver excellent customer and client satisfaction
- Ensuring the financial success of the contact centre by effectively optimising revenue and maximising company profitability through effective customer interactions and the successful delivery of KPIs
- Getting the best out of each individual and creating a positive environment by regularly providing Encouraging team working and conducting side-by-side coaching
- Supporting the welfare of your colleagues by identifying any individual and team challenges whilst also challenging any inappropriate behaviour or conducting investigation into issues and managing appropriately
 
What you’ll need
- Minimum 6 months experience as a Team Manager.
- Excellent verbal and written communication, listening, interpersonal, coaching, influencing, organisational, time management, problem-solving, decision making and team management skills.
- Results-focused and committed to the values surrounding outstanding service delivery through effective people management.
- Ability to work shifts on rotation
- Genuine love for helping and motivating others
- Ability to identify problems and find solutions by imparting knowledge
- PC literacy, fast typing and experience using appropriate software and systems
- Proven performance record of accomplishment
- Clear credit, criminal and disciplinary records
Choose our call centre and you’ll be joining an environment full of energy, creativity and fun. Put simply, you’ll find a great place to work, play and grow.

NB! This job is now closed. You can apply for other jobs by uploading your CV.