Team Leader - Funeral Plans & Life Cover

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POSITION INFO:
Team Leader - Funeral Plans & Life Cover LOCATION: KwaZulu Natal EMPLOYMENT TYPE: Temp RATE: Market related   Job Summary An exciting opportunity exists for an experienced and results-driven Team Leader to join a high-performing telesales operation in KwaZulu Natal specializing in Funeral Plans and Life Cover products. The successful candidate will lead, coach, and develop a team of Telesales Agents while driving consistent achievement of sales targets and maintaining full regulatory compliance. This role is ideally suited to a proven insurance sales leader with a demonstrable track record in funeral and life insurance telesales environments and a genuine passion for people development.   Key Responsibilities - Lead, motivate, and manage a team of Telesales Agents responsible for selling Funeral Plans and Life Cover products, fostering a high-performance, target-driven team culture. - Drive achievement of individual and team sales targets while maintaining high standards of service quality, compliance, and customer care. - Monitor daily sales performance, productivity, and conversion metrics, implementing timely corrective actions and performance improvement strategies where required. - Conduct regular one-on-one coaching, mentoring, and structured performance management sessions to enhance agent capability and effectiveness. - Facilitate ongoing sales training, product knowledge sessions, role-plays, and objection-handling workshops to keep the team sharp and competitive. - Monitor call quality and ensure full adherence to insurance industry compliance requirements, FAIS regulations, and internal company standards. - Analyze sales trends and performance data, identify improvement opportunities, and implement targeted strategies to optimize team output. - Support the recruitment, onboarding, and training of new team members to ensure a smooth integration into the sales environment. - Manage disciplinary processes, employee relations matters, and performance improvement plans in line with company policy and labor legislation. - Prepare and submit accurate sales, performance, and operational reports to management, and serve as the first point of escalation for customer and agent-related concerns.   Requirements - NQF Level 7 qualification (Diploma, Bachelor’s Degree, or equivalent) is essential. - Minimum 3 years’ experience in a Team Leader or supervisory role within a call centre or contact centre sales environment. - Proven, non-negotiable experience leading teams that sell Funeral Policies and\/or Life Cover products. - Minimum 5 years’ total experience in telesales, insurance sales, or contact centre sales environments. - Demonstrated track record of consistently achieving and exceeding sales and performance targets through effective team leadership. - Solid understanding of funeral insurance and life insurance product structures, benefits, and regulatory requirements. - Experience in coaching, mentoring, and developing sales agents to reach peak individual and collective performance. - Strong knowledge of sales methodologies including needs analysis, objection handling, and closing techniques. - Sound working knowledge of compliance and legislative requirements within the South African insurance industry. - Computer literate with proficiency in CRM systems and the Microsoft Office suite; strong analytical and reporting capabilities.   Key Competencies - Inspirational leadership - Results-driven mindset - Coaching and development - Performance management - Sales management acumen - Strategic thinking - Customer centricity - Accountability and ownership - Resilience under pressure - Planning and organizing staffing - activate – industrial   To apply, please send your CV to [ sameerah. ].