SUMMARY:
Team Leader - Insurance

POSITION INFO:

Senior Team Lead

Industry: Medical Insurance

Cape Town | R35,000 CTC | Full-time

Are you currently a Team Leader or Supervisor working in a highly regulated environment such as Call Centre / BPO /Financial Services & Insurance/ Telecom/ or Energy & Utilities and are ready for your next step?

Our client is looking for a people and process-driven professional who can easily adapt and apply their experience of working in a highly regulated type of environment directly into this role.

This role isn’t about selling — it’s about making the engine run smoothly behind the scenes through providing high-level administration and reporting, co-ordinating sales campaigns, providing sales support and manage aspects of compliance.

Why this role?

This is a well-defined role with processes already in place. You’ll step into a structured environment with room to grow and lead. A great fit for someone who’s hands-on, admin-focused, and thrives on getting things done right.

What You’ll Do:

• Lead a small team (Sales Supervisor + Broker & Agent Support)
• Keep processes tight and teams accountable
• Manage existing processes / Implement new processes
• Oversee compliance, administration, reporting, and CRM analysis
• Ensure agent vetting, onboarding, and training meets FAIS, CPD, POPIA, FICA standards
• Work directly with the Director to support operational delivery
• Matric
• 6+ years in administration/compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator

✅ What You Bring

Matric

• 6+ years in administration/compliance in a regulated industry
• Team leader or supervisor experience (call centre or BPO a plus)
• Strong with Excel, Word, CRM systems & business writing
• Highly organised, analytical, and clear communicator