Team Leader - Sales

Recruiter:

RecruitSmith (PTY) LTD

Job Ref:

3484508968

Date posted:

Friday, March 27, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Team Leader – US Campaign (BPO)

Location: Cape Town (Waterfront)
Working Hours: 14:00 – 00:00 (US Time Zone Campaign)
Salary: R20 000 – R25 000 per month
Employment Type: Full-Time

About the Role

We are currently seeking an experienced Team Leader to manage and motivate a team supporting an American-based campaign. The successful candidate will be responsible for driving team performance, maintaining service standards, and ensuring operational targets are achieved.

This is an exciting opportunity for a strong leader who thrives in a fast-paced, performance-driven environment.

Key Responsibilities

Lead, coach, and motivate a team of agents to achieve daily and monthly targets
Monitor individual and team performance against KPIs and SLAs
Conduct regular coaching sessions, performance reviews, and feedback sessions
Handle escalations and provide support on complex customer issues
Track attendance, productivity, and adherence to schedules
Prepare and present performance reports to management
Ensure compliance with company policies, procedures, and client requirements
Identify training needs and support team development initiatives
Foster a positive, high-performance team culture

Minimum Requirements

Grade 12 / Matric
2+ years’ experience in a Team Leader / Supervisor role within a contact centre or BPO environment
Experience managing international campaigns (US or UK markets advantageous)
Strong leadership, coaching, and people management skills
Excellent communication and problem-solving abilities
Computer literate (CRM systems, MS Office, reporting tools)
Ability to work 14:00 – 00:00 shifts aligned to US operations

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