Technical Account Manager

 

Recruiter:

Rightstaff

Job Ref:

Co

Date posted:

Monday, May 23, 2022

Location:

CapeTown, South Africa

Salary:

R800-R900k p/a


JOB SUMMARY:
Technical Account Manager -Paarl Western Cape

JOB DESCRIPTION:

Technical Account Manager -
Paarl Western Cape

Job purpose: The Technical Account Manager (TAM) role, entails having direct contact with customers, mainly focused on all technically related topics with regards to the production and filling of final B2C products. This also includes support during production trials, filling and troubleshooting, both during and after production. Part of this role has to do with Technical Project Management (TPM). In this regard, the incumbent will be in close communication with the R&D- and Application Departments as central point of contact related to all technical concerns from customers. He/she can therefore be seen as the interface between Sales and Application, R&D and the BU’s regarding product selection for opportunities, as well as project control in respect of new developments and applications. The TPM function is therefore more system-related, also covering technical feasibility exercises/studies with respect to customer projects and keeping track of a project’s status, the project overview and timeline in close co-operation with the Key Account Managers.

Minimum requirements:
• BSc Food Science / ND in Food technology / BTech in Food technology / Production Technology or related qualification.
• Minimum 5 years’ previous work experience in a product development / application / production position in the Food & Bev Industry.
• Project Management experience.
• Manufacturing processes & Product knowledge.
• Excellent written and verbal communication skills.
• Computer & numerical literacy (experience in SAP will be advantageous).
• Attention to detail.
• Tasting a variety of Food and Beverage types (including alcohol).

Main areas of responsibility will include:
• Processing projects in collaboration with Application & Sales and continuous project management.
• Giving support on recipe formulation and filling technology.
• Advising and supporting Sales in the selection of products and ensuring quality and timelines during the entire Development Order Process are met.
• Being technically an integral part of the team for all customer projects (LtO), thereby being responsible for project management and project controlling as well as checking product/raw material requests for technical feasibility.
• Driving product development activities along the different LtO-stages in close collaboration with Sales.
• Deliver suitable product solutions in line with the given requirements into LtO for customers. Depending on technical requests, potential/strategic aspects and our existing portfolio (AZURE), the following possibilities for execution (project types) form part of this: Assortment, Application, Development, Technical Development.
• Being the central point of contact for all technical concerns from the customers (technical call centre).
• Linking with customers for trials and approvals and taking part in customer visits.
• Ensuring an optimum exchange of information within the division and with the interfaces.
• Documenting efficient and effective processes in the company''s internal IT systems.
• Supporting selected customers in initial and sample filling processes in consultation with Sales.
• Advising customers on product and production-related problems.
• Compiling production guidelines and mixing recommendations at the customer''s request.
• In collaboration with the customer, defining technical recommendations of action following an appropriate analysis of the customer’s production challenges.
• Addressing technical problems in the production of B2C products at the customer’s premises.
• Providing support in case of complaints concerning issues in Production in collaboration with Quality.
• Data management.
• Reporting (Controlling).

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Account Technical Support Agent
Location: Cape Town
Salary: 10500
We are looking for a skilled and customer-focused account technical Support Agent to join our Sage team. In this role, you will provide high-quality telephonic support, assist customers with complex accounting queries, and ensure accuracy in account data management. If you have strong customer service skills and a keen interest in accounting and compliance, this position is for you. Comprehensive ...
33 days ago


Account / New Business Manager - Complimentary Medicines / Supplements - Cape Town
Location: Cape Town
Salary: Monthly
A well-known complementary medicine within the natural health sector requires the above to grow and manage accounts within the single-ingredient supplement market, supplying products to health stores, independent pharmacies and practitioner markets.
Today


Senior Paid Media Executive (Social & Search) (CPT Hybrid)
Location: Cape Town
Salary:
Today


Commodities Account Manager
Location: Cape Town
Salary:
📍 Cape Town | Hybrid | Permanent💰 Market-related salary + commission, depending on experience Drive growth. Build relationships. Own the sales journey. We are recruiting on behalf of a leading technology solutions provider for an experienced Commodities account manager to join their Cape Town team. This role is ideal for a commercially driven sales professional who enjoys managing ...
1 day ago


Service Technician
Location: Cape Town
Salary: Monthly
NEW VACANCY!!!Our Client in the Chemical industry has a new position as a Service Technician based in Cape Town
1 day ago


Senior Manager - Business Development and Marketing
Location: Century City
Salary:
Our client, an award-winning multinational, is seeking a strategic and technically proficient Senior manager to lead the Salesforce function within their Digital Team, supporting the broader Business Development and Marketing (BD&M) function. This role will oversee the day-to-day operations of their Salesforce platform, manage a small team of Salesforce specialists, and drive the roadmap for f...
3 days ago


Junior Accountant
Location: Cape Town
Salary: 216 000 Annually
Join a growing finance team as a Junior accountant, playing a key role in accounts Payable, accounts Receivable, and month-end support. This role ensures accurate financial processing, reconciliations, and reporting to support reliable monthly financial statements. Ideal for a detail-oriented accounting professional looking to build strong technical and commercial experience in a structured corpor...
3 days ago


Bookkeeper / Accountant - Milnerton
Location: Parklands
Salary: 32000
Are you currently working for a small medium enterprise,  multitasking all financial functions assisting the Owner?Our client, the owner of an IT business has been managing these functions but due to growth of the business she requires a reliable skilled Bookkeeper to manage the day-to-day financial records, monthly reporting, VAT returns, payroll etc. Excellent role to be the reliable "got t...
7 days ago


SEO Account Manager (CPT Remote)
Location: Cape Town
Salary:
9 days ago


SLA Account Manager
Location: Cape Town
Salary: R22000
Our client, a dynamic and growing IT company based in Cape Town CBD requires a proactive, motivated SLA account manager to join their dynamic team. The individual will work on the IT Helpdesk as a technical agent, providing high-quality IT support as part of the helpdesk team, with occasional on-site client visits.
11 days ago


Create a free job alert for Technical Account Manager in CapeTown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions