Technical Account Manager (Data & Analytics, Asset Management exp.) (Remote)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: TAKE on a critical leadership role as a Technical Account Manager ensuring the successful delivery of complex market data warehousing and transaction processing pipelines of a leading FinTech company. You will be responsible for the operational success and entrenchment of two strategic enterprise accounts, bridging the gap between high-stakes client management, strict SLA adherence, and technical team leadership. You will conduct monthly service reviews, present performance metrics, incident reports, and capacity planning to senior client stakeholders while managing a team of Data Engineers & facilitating high-level technical discussions. The successful candidate will have 5+ years’ experience in Technical Account Management, Technical Delivery, or IT Service Management including managing technical teams with strong technical fluency in data pipelines, database architecture, and market data workflows. (Note: You will not be writing code, but you must be able to understand the high-level implications in architectural discussions with Developers and Enterprise Architects).   DUTIES: Client & Service Management - ·        Own the end-to-end operational relationship with enterprise clients, serving as the primary point of contact for technical delivery, SLA adherence, and account entrenchment. ·        Conduct monthly service reviews, presenting performance metrics, incident reports, and capacity planning to senior client stakeholders. ·        Manage the end-to-end incident lifecycle, acting as the ultimate escalation point for severity issues and ensuring timely communication of workarounds and root-cause analyses. ·        Liaise directly with third-party data vendors to resolve blockers and maintain SLA compliance for market data availability. ·        Identify opportunities for account growth and software entrenchment, working with client Business Analysts and Architects to propose new use cases for data solutions.   Team Leadership & Operations - ·        Directly manage a team of Data Engineers, fostering a supportive, growth-oriented culture while ensuring optimal resource allocation. ·        Oversee Release Management processes, coordinating with your team and the client to schedule and execute upgrades, bug fixes, and environment testing (Dev, QA, Pre-Prod, Prod). ·        Protect the Engineering team from scope creep and manage stakeholder expectations regarding turnaround times for change requests and custom development. ·        Ensure institutional knowledge is documented, preserved, and distributed across the team to prevent single points of failure.   Technical Translation - ·        Maintain a solid understanding of the client’s data processing pipelines, market data warehousing, and reporting requirements to facilitate high-level technical discussions. ·        Know when to bring in Business Analyst\/Architect colleagues into the discussions.   REQUIREMENTS: ·        5+ Years of experience in Technical Account Management, Technical Delivery, or IT Service Management, ideally within the Financial Services, Investment Management, or Data Engineering sectors. ·        Proven experience managing technical teams, with a strong focus on mentorship, empathy, and performance enablement. ·        Exceptional stakeholder management skills, with a track record of handling high-pressure situations, navigating difficult client conversations, and managing tight SLA deadlines. ·        Strong technical fluency in data pipelines, database architecture, and market data workflows. (Note: You will not be writing code, but you must be able to understand the high-level implications in architectural discussions with Developers and Enterprise Architects). ·        Experience managing Enterprise Change Control processes and Release Management schedules. ·        Given the nature of the financial data SLA, this role requires occasional flexibility to oversee critical weekend deployments and act as the escalation point for severe after-hours incidents.