Technical Account Manager (Information Technology)

Our client has a remote role available for a Technical Account Manager to join their growing Technical Account Management division. You will be managing key clients for the company, and like any Head of IT, you will have a wealth of expertise to call on.

Primary Responsibilities

• Carrying out business analysis with a dedicated portfolio of clients on a regular basis that is well governed and documented.
• Authoring strategy documents, proposals and aligned roadmaps and budgets that are then sold to the client through ongoing consultative engagement.
• Working within Advantage and Professional Services teams to promote and identify technology opportunities that mitigate business risks – leading to the scoping of future improvements within your existing customer estates.
• Supporting  Business Development team to identify risks and potential improvements relating to prospective client engagements.
• Consult, advise and own the delivery of high value/impact solutions to clients.
• Creative thinking and ability to seek innovative solutions to complex technical and business problems.

Job Requirements

• Digital – Understanding and experience of how legacy IT, Infrastructure, Platform, SaaS and DevOps disciplines can be used to effectively modernize businesses.
• Transformation – Have scoped, designed and overseen the design and delivery of technical projects that required significant change and stakeholder management.
• People – Maintaining excellent client relationships.
• Challenge legacy ways of working, and articulate how a modern, digital-first approach can provide competitive advantage to businesses.
• Certified to a high level in public cloud offerings (at least one of the MS Azure, AWS, GCP)
• Experience working within a senior technical role for medium + technology departments within mid-market+ businesses.
• Evidence of having worked as part of a technology team that you help to modernize to support the needs of a demanding business.
• Successful background in software engineering and/or infrastructure, having lead cross-functional teams.
• Understanding of why multi-environment estates are important.
• Either held a client facing role within, or close proximity and engagement to Digital Product teams or CTO.
• Demonstrable experience in leading major system replacement/upgrade projects.
• Recognising and developing new business opportunities.