Technical Business Analyst

SUMMARY:
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POSITION INFO:

We're looking for a Technical Business Analyst who will be responsible for providing technical analysis and expertise for business-specific applications and interfaces. This role is a critical bridge between business stakeholders and development teams, translating high-level business requirements into detailed technical specifications, user stories, and system solutions. With deep expertise in assigned custom platforms, this role ensures that business needs are accurately transformed into developer-ready tasks while maintaining system integrity. By collaborating closely with engineers, troubleshooting technical challenges, and documenting system behaviors, the Technical Analyst drives efficient, scalable implementations that align with both business goals and technical constraints.

The Core Mission of this role is to master the system’s capabilities, clarify technical requirements, and enable seamless development, turning business problems into reliable technical solutions.

Development and Cloud Architecture background would be advantageous.

Experience with Multiple integrated systems is a must.

Principal Accountabilities:

1. Requirement Analysis, System Expertise & Solution Design
2. Developer Collaboration & Technical Leadership
3. Systems Integration
4. Testing, Quality Assurance & Risk Mitigation
5. Technical Support & Training
6. Continuous Improvement

Key Challenges:

• Managing the complexity of business-specific applications while understanding how they integrate with other systems and how they meet the evolving needs of the organization.
• Balancing the need for quick issue resolution with the complexity of application environments and dependencies.

Job Knowledge, Skills & Experiences:

• Relevant IT/ BA Qualification
• 10+ years’ relevant working experience
• Experience working with third-party service providers and managing SLAs.
• Experience in global or virtual team working.
• Analytical: Agile/Scrum methodologies, Data modeling, process mapping.
• System Mastery: Deep hands-on experience with 1-2 core systems (Fleet, Payment, Loyalty and B2B CRM Systems)
• Developer Collaboration: Comfort with DevOps tools
• Agile Fluency: Proficiency in Azure DevOps, Scrum ceremonies, and backlog grooming.

The following soft skills, behaviours and mindset are required:

• Good customer-facing, interpersonal and communications (oral and written) skills.
• Experience and proven record in stakeholder management and problem-solving,
• Able to work across teams and manage relationships with vendors.
• Able to work independently and within a team.
• Able to work in a cross-functional, multi-application, multi-service providers environment.

Other information applicable to the opportunity:

• Contract position
• Location: Cape Town
• Work environment: hybrid way of work
• Level: Senior (10+ years’ experience)
• Travel in Africa might be required