ProActive Service Engineer

SUMMARY:
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POSITION INFO:

Summary and purpose of the Job:

We are seeking a detail-oriented and proactive IT professional to join our team as a Proactive Services Engineer. This role is critical to maintaining the health, security, and performance of our clients’ IT environments.

You will be responsible for monitoring remote alerts, performing patch management across servers, endpoints, and firewalls, and ensuring reliable data backup processes are in place and functioning correctly.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

• Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.
• Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.
• Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.
• Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.
• Perform routine backup validation and testing.
• Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR
• Monitor and apply SSL Certificates
• Create scripts and automated tasks to increase efficiency across the business

The successful candidate will have:

Required

• 1+ year’s experience in an IT support role.
• Experience with RMM platforms and alert management.
• Understanding of Windows Server and Workstation environments.
• Excellent problem-solving and communication skills.
• Strong attention to detail and process adherence.

Desirable

• Hands-on experience with patch management tools, especially ManageEngine.
• Experience managing and troubleshooting Datto and Veeam backup solutions.
• Familiarity with firewall firmware updates and network patching procedures.
• Knowledge of scripting (PowerShell, etc.) for automation.