Technical Consultant

Recruiter:

Edge Executives

Job Ref:

1308913030

Date posted:

Wednesday, July 23, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Technical Consultant – ITSM & CSM Solutions
Location: South Africa (On-site)
Type: Permanent | Full-time | Digital Transformation

Design smart. Build lean. Deliver impact.
Join a high-performing digital solutions team driving real change across South Africa and global markets. This is a hands-on opportunity for a solution-minded technical consultant passionate about low/no-code innovation, customer success, and scalable service delivery.

What You’ll Do

Co-facilitate design thinking workshops with clients and stakeholders
Translate business needs into re-usable, scalable solution prototypes
Implement low/no-code configurations for ITSM & CSM platforms
Provide Tier 2/3 technical support and solution guidance
Configure dashboards, integrations, workflows, and reports
Apply ITSM/CSM best practices to enhance customer operations
Collaborate on responsive web solutions and UI/UX initiatives
Share knowledge across teams and support platform optimisation

What You Bring

2+ years’ experience in ITSM or CSM environments
Qualification in IT, Computer Science, or related field
Familiarity with Ivanti or similar platforms (advantageous)
Knowledge of ITIL, KCS, and integration principles
Strong collaboration, communication, and analytical skills
Exposure to SQL, IIS, MySQL, HTML, Python, or Web Services a plus
Bonus: multilingual and digitally curious

What You’ll Gain

Global exposure to digital service delivery projects
Career growth in a solutions-driven, innovative team
Ongoing upskilling in low/no-code platforms and modern tech
A team culture that values curiosity, quality, and impact

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