Technical Consultant

SUMMARY:
Area: PT/TSMC – Aftersales / Retail Support Environment: Retail and Aftersales IT applications supporting dealer operations and company business users.

Role Overview

POSITION INFO:
Key Responsibilities Contract Management: Administer and maintain service and maintenance contracts, investigate discrepancies, perform reconciliations, correct provisions, support activations, and manage contract lifecycles. Application Support: Provide advanced functional support for Sirius, DLP, EVA, VEGA, and Alice IAM, ensuring reliable system operations and effective resolution of incidents. Integration Support: Monitor and troubleshoot interfaces between Sirius, DLP, EVA, and VEGA, including batch processing, contract synchronization, interface failures, and data consistency. Database and Reporting: Use PL\/SQL to query and validate contract data, investigate processing issues, perform authorised data updates, support data loads, and generate K1 processing, costing, and month-end reports. Identity and Access Management: Administer dealer users, roles, profiles, permissions, and authentication through Alice IAM, XENTRY Portal, and WIS, supporting multiple Southern African markets. Incident and Production Support: Manage incidents, monitor interfaces, validate releases and testing, verify backups, handle escalations, and support monthly operational processes. IT Technical Consultant (Aftersales & Retail Applications) Focus Areas Sirius DLP EVA VEGA Alice IAM Contract interfaces Contract reporting Contract reconciliation Contract lifecycle support Key Systems and Tools Contract and data platforms: Sirius, DLP Aftersales and warranty applications: EVA, VEGA, WIS Identity and access management: Alice IAM, XENTRY Portal Support and service management: DQP, CSM, ServiceNow Retail Queues Integration services: I55 Interfaces Key Stakeholders The role collaborates with the Enterprise Architect, Retail & Customer Services IT Manager, aftersales business users, dealer administrators, VEGA Central Support, and XENTRY support teams. It supports Customer Services, Accounting, Dealer Network, and Aftersales Operations. Operational Activities Daily: Contract investigations, user and dealer support, incident management, interface monitoring, data validation, and escalation handling. Weekly: Incident reviews, interface monitoring, backup verification, and production support. Monthly: Sirius month-end activities, data loads, K1 processing, costing reports, release support, and testing validation. Email updated cv's to