Technical Coordinator/ Technician

Recruiter:

West Coast Personnel

Job Ref:

OKAD03032026-02

Date posted:

Tuesday, March 3, 2026

Location:

Cape Town, South Africa

Salary:

R20 000.00 per month (DOE)

SUMMARY:
Technical Coordinator/ Technician

POSITION INFO:

Job Description

Provide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction.

Location: Century City, Cape Town

Key Responsibilities

Log service calls and manage engineer schedules for SLA customers.
Oversee print fleet monitoring software, including reporting and device management.
Assist with installations, job card tracking, and ticket closures.
Manage warranty claims, quotes, and invoicing for service calls and consumables.
Monitor consumable levels and coordinate ordering and pricing comparisons.
Support CPC and SLA billing, escalations, and contract administration.
Provide remote and onsite technical customer support when required.
Assist with forecasting and supply management.

Requirements & Experience

Valid driver’s license (own vehicle preferred).
Experience in IT support or technical coordination.
Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).
Knowledge of managed print services environment is advantageous.
Excellent organising, scheduling, and time management skills.
Ability to work accurately under pressure.
Strong problem-solving mindset and reliability.

Additional Notes

Candidate may be required to travel to customer sites to resolve technical service calls.
Experience with print fleet management systems will be beneficial.

Application Process:
Interested candidates who meet the above requirements are encouraged to submit their CV in MS Word format, along with a cover letter highlighting relevant experience, proof of your qualifications, and a head and shoulder photo of yourself to

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