Technical Customer Service Representative (Engineering)

DUTIES & RESPONSIBILITIES

-Build and maintain a professional Customer relationship, whilst continually striving for service excellence and making
our client the preferred supplier to their Customers
· Receive, review and respond to Customer requests for Spares quotations / enquiries according to departmental KPI’s
· Ensure that Customer requirements are processed including consideration to applicable customs regulations.
· Process Customer order entries and keeping the Customer informed of their order progress.
· Maintain Customer quotes and sales orders within the database.
· On time delivery; interaction with internal departments to ensure the Customer promise dates / demands
are met.
· Act as liaison with Customers, whilst interacting with various Divisions to resolve amongst others, technical issues relating to Spares.
· Close communication / assistance with Customers on all information relating to Spares affecting their business
operations.
· Work closely with Purchasing department to ensure accuracy of system product lead times and assist in any areas
for improvement.
· Work with Management to attend to and document Customer complaints and ensuring issues are resolved in a timely manner.
· Prepare monthly Customer sales reports as arranged
· Work closely with Capital Sales department to identify and follow up on Spares orders as required
· Participate in the rotational on-call system


SKILLS & EXPERIENCE REQUIRED

Customer Focus
· Able to understand the business needs and drivers (Business Acumen)
· Be willing to provide customers with the information they need

The right candidate must be a highly technical individual with proven customer relationship experience

Technical/Engineering qualification advantageous

Must be experienced with engineering technical drawings