Technical Lead

*Duties and Responsibilities: 
*Set the vision and standards for the development and integration of our CS systems.
* Lead the technical part of all CS system implementations, including hands-on development and technical configuration where required.
*Make sure we have top class up to date technical and use case documentation.
*Test everything before it gets to the users and then ensure the user base knows what and how to test to confirm it all works.
*Proactively engage with the user base to find and track problems and to review the efficacy of the changes.
*Make sure everything is performing as expected and we are thinking about future needs.
*Identify and be part of selecting 3rd parties to implement functional extensions and capabilities to service our CS and new markets’ roadmaps.
*Constantly engage with the user base and partners to plan, review, feedback and continuously improve our CS systems.
*Set the vision and standards for the development and integration of our CS systems.
* Lead the technical part of all CS system implementations, including hands-on development and technical configuration where required.
*Make sure we have top class up to date technical and use case documentation.
*Test everything before it gets to the users and then ensure the user base knows what and how to test to confirm it all works.
*Proactively engage with the user base to find and track problems and to review the efficacy of the changes.
*Make sure everything is performing as expected and we are thinking about future needs.
*Identify and be part of selecting 3rd parties to implement functional extensions and capabilities to service our CS and new markets’ roadmaps.
*Constantly engage with the user base and partners to plan, review, feedback and continuously improve our CS systems.

Key Skills
*Expert level understanding of the Salesforce product suite, and technical capabilities, including Visualforce, APEX, Java, Canvas, Process Builder, Salesforce Cloud Flow Designer, SOQL and JavaScript.
*A great understanding of telephony and the challenges of making telephony work in emerging markets.
*Ability to provide great customer service in a dynamic, fast-paced environment and to pick up new skill sets quickly.
*A passion for detail and problem solving, with excellent verbal and written communication skills.
*Experience working with remote teams.
*Hyper-growth start-up experience is a strong plus.
*The ability to establish trust.
*Excellent communication skills.
*A leadership style that reflects your team.
*A strong vision for the future.
*Have more than just the right qualifications.
*Possess management skills.
*Be able to take ownership.