Technical Operations Manager

SUMMARY:
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POSITION INFO:

• Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.
• Manage the relationship with the Client whilst maintaining profitability and productivity. Maintain good relationships with external and internal customers and handle any customer complaints .
• Promote interdepartmental cooperation and synergies.
• Participate in daily morning meetings at Plant level with customer management.
• Review fitment quality as per standard operating procedure.
• Develop, implement, and monitor guidelines for customer satisfaction.
• To support Contracts Manager to grow Technical Portfolio, to find new business and spot opportunities.
• Plan and adjust staff workloads and allocate daily tasks to team members.
• Provide advice and technical assistance to team members.
• Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
• Ensure all staff are adequately trained in terms of their duties.
• Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
• Plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
• Management of financial and administrative requirements
• Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
• Ensure rework campaigns, standardized fitments, overall WIP management targets are met in accordance with customer scope.
• Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
• Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.
• Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

DUTIES AND KEY RESPONSIBILITIES

• Responsible for overseeing the entire CMS Operation:
• Promoting customer relations:
• Manage all productive staff effectively and efficiently.
• Ensure all new staff are properly inducted on all policies and procedures.
• Ensure all department employees’ time keeping and attendance adherence.
• Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
• To foster a team environment of inclusivity and transparency.
• Ensure the department adheres to ISO 9001 Quality Processes and standards.
• Ensure the department adheres to ISO 14001 Environmental Processes and standards.
• Ensure the department adheres to ISO 18001 Health and Safety standards.

Education & Experience

• Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical Engineering
• Must have production experience.
• 3+ years working experience in the same or similar position.
• Ability to effectively communicate at all levels (both internal and external customers)
• Aftermarket fitment knowledge required.
• Proven record of planning and executing projects.
• Effective management and utilization of resources, +- 80 employees.
• Must have sound computer knowledge and applications at an advance level (Full MS Office Suite)