Technical Operations Manager - (Service Delivery)

SUMMARY:
Global Fintech company in search of innovative IT operations Manager with sound knowledge of Fintech, Fraud and Consumer Credit policies

POSITION INFO:

Our client are hiring an Operations Manager to join their talented team to work on exciting and fast-paced projects.Our client develops innovative products because of the collaborative work of their teams that enable consumer finance in emerging markets.You will have the opportunity to collaborate in accelerating the growth of our client and its commercial partners by creating and improving internal and external operations.

Client Details

Our clients mission is to deliver access to credit to the next billion people in emerging markets worldwide. Their unique mobile locking technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life''s unexpected financial surprises and climb the ladder of economic well-being.

Founded in 2015, today our client has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to millions in the near future.

Description

• Develop, document and implement processes at scale and drive process optimization
• Optimize existing policies and processes to generate growth and manage business risk
• Spearhead initiatives to ensure continued improvement of service quality, compliance, and minimizing financial fraud.
• Drive the key business priorities such as: customer and retail partner acquisition and engagement
• Research and implement best practices from other markets in South Africa

Profile

• Previous experience in startups and fast-growing companies
• Knowledge of agile methodologies such as Scrum
• Project management methodologies
• Knowledge of CX metrics and data analysis
• Experience in Fintech background
• Knowledge of Product roadmaps and ownership
• Knowledge of Release plan timelines
• Experience in Financial processes (Fraud metrics and Consumer Credit)
• Languages: SQL
• Experience in IT governance, compliance and risk protocols
• Extensive experience in IT project management and Service Delivery Management
• Advanced knowledge of Agile principles (Scrum - essential)
• Optimise IT processes around platform
• Update IT compliance policies and processes
• A determined team member who understands the start up climate (flexible working hours)

Job Offer

CTC: ZAR 700K - 800 K P.A

Benefits:

• Medical insurance plan for the employee and immediate family
• Retirement plan for the employee
• Annual fitness benefit
• Annual professional development benefit
• Annual international travel benefit
• Company holidays, paid vacation, and sick time

NB! This job is now closed. You can apply for other jobs by uploading your CV.