Technical Planner Assisatnt (ISANDO)

SUMMARY:
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POSITION INFO:

Job Title: Technical Planner Assistant
Reports to (Superior): Technical Manager

Job Purpose:
The role is firstly responsible for the planning of the Engineers’ routes and schedules. The role is secondly responsible to for the submission of quotes.

PERSON SPECIFICATION
Qualifications & Experience:

• Matric
• Relevant Qualification
• Exposure within a client service environment.
• 2-3 years’ in a planning role within a service environment.

Skills & Knowledge Required:

• Ability to work under pressure
• Ability to manage own team effectively
• Excellent telephone etiquette.
• Ability to multitask.
• Good knowledge of operational geographical area.
• Intermediate proficient in Microsoft Excel

JOB SPECIFICATION:
The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.

Key Performance Indicators (KPI’s)

• Draft schedules and routes for Engineers.
• Draft schedules and routes for Engineers to maximize time and income.
• Drive income-based planning.
• Plan routes efficiently to reduce km/call.
• Low km/call rate.
• Installations and upgrades done as per commitment to the client.
• Close off jobs daily.
• Process jobs effectively and efficiently.
• Close job cards daily.
• Check packs for Engineers weekly.
• Update job and progress notes on a regular basis.
• Jobs closed daily.
• Updated job notes on the system.
• Provide administrative support to the Engineers for the vehicles.
• Conduct weekly car inspections.
• Responsible for all vehicles i.e. booking of services, license disks etc.
• All documents submitted to Fleet Administrator.
• Quote and invoice on jobs.
• Invoice clients on all jobs.
• Invoice technical travel for Engineers where necessary.
• Quote on Installations and events.
• Quote and invoices submitted timeously.
• Working conditions: Mostly office based limited travelling may be required.