Technical Planner - Service Division (Engineering Repairs)

SUMMARY:
Technical Planner (Service Division) required for our global Client, a manufacturer and repairer of pumps, valves and mechanical seals to be situated in Jet Park, to drive and expedite all jobs from order phase through to completion and dispatch.  We require candidates with a National Diploma in Operations Management / Industrial Engineering / N6 Mechanical Engineering with ±3 years' experience in projection planning or project planning service environment.  Computer literacy includes Projects and SAP.  Pump knowledge would be highly advantageous.

POSITION INFO:
Purpose of Role:
Drive and expedite all jobs from order phase through to completion and dispatch. Ensure achievement with regards to on time deliveries, and provide day to day support to the Service team enabling them to fulfil their duties required for the business unit in order to meet deadlines and objectives. Ensure reporting is conducted in an accurate and timely manner in line with team objectives. Maintain high standards of support in accordance with company procedure, business objectives and customer needs in relation to products and service, in accordance with the Client’s policies and procedures, health and safety and quality requirements.

Brief Description of the Position:

• Gather client details and requirements upon receipt of pumps.
• Generate job packs and routings for stripping and assembly of pumps in accordance to the QCP, associated drawings and any related documentation.
• Generate RFQ’s for repairs and coordinate the quotation process to the end.
• Ensure that all repair bills of material are loaded and purchase requisitions are generated on SAP.
• Schedule jobs to align with customer’s expectations.
• Coordinate and run technical clarification meetings and all other meetings relating to the progress of the job.
• Assist with the generation of the repair scope of work.
• Generate detailed schedules for the clients on Microsoft Projects.
• Review and disseminate evaluation and condition reports to the client.
• Provide frequent feedback about the progress of the job to the client and management.
• Ensure that all QA documentation are issued as per QCP prior, during and post repair of the pumps.
• Coordinate and expedite engineering for generation of QCP’s and external repairs scope of work.
• Assist Sales with RFQ’s for budget quotes.
• Expedite purchase orders for timely completion of customer orders.
• Familiarise yourself with content of the contract.
• Keep the master planning spreadsheet updated at all times.
• Ensure that completed jobs are closed off on SAP for delivery to run.
• Assist with expediting, invoicing of completed jobs and expedite clients for outstanding amounts prior to delivery (only on cash customers).
• Manage and control efficiencies and recoveries by ensuring that there are accurate clocking and confirmations of repair activities on the system.
• Provide feedback weekly at the work in progress meetings with regards to status updates and expected delivery dates.
• Feedback should be provided on the job status and other concerns.
• Comply with and enforce all the Client’s policies and procedures.
• Assist fellow employees with daily functions as and when required.
• Carry out all other reasonable tasks that may be delegated from time to time.

• National Diploma: Operations Management / Industrial Engineering / N6 Mechanical Engineering.

• 2 to 3 years’ experience in Production Planning or Project Planning Service environment.

• Basic pump knowledge would be advantageous.
• Working knowledge of MS Word, Excel, Projects and SAP ERP 6.0.
• Articulate in English with a good telephone manner.
• Strong interpersonal communication skills.
• Both verbal and written accuracy and attention to detail.
• Problem solving abilities.
• Disciplined and conform to standards.
• Flexible and adaptable, particularly with regards to work times.
• Customer focused.