Technical Product & Support Manager

SUMMARY:
We are looking for a Technical Product & Support Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products.

POSITION INFO:
Technical Product & Support Manager Location: Roodepoort, Gauteng Remuneration: Technical Product & Support Manager Location: Roodepoort, Gauteng Remuneration: R50,000 Basic PM + Medical Aid + Provident Fund + 13th Cheque + Performance Bonus Role Summary Are you a technical leader who thrives at the intersection of product testing, team management, and enterprise customer success? We are looking for a Technical Product & Support Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products . You will oversee a support team, partner with engineering teams, and ensure operational excellence across a footprint of over 110,000 active field devices. What You Will Do Lead Technical Operations: Manage, mentor, and schedule the Technical Support team, handling escalations, standby rotations, and critical incident responses. Oversee Product Testing & Releases: Drive QA, User Acceptance Testing (UAT), Proofs of Concept (PoCs), and field trials to ensure new releases are bug-free. Large-Scale Rollouts: Direct firmware, software, and hardware updates across 110k+ devices in the field, ensuring configuration compliance. Client & Sales Support: Serve as the tier-3 technical expert for enterprise clients, assisting sales with solution design and technical presentations. Governance & Supplier Management: Lead Change Control Board (CAB) meetings, conduct root-cause analyses, and hold external engineering suppliers to account. Documentation & Training: Create technical manuals, train internal teams, and onboard clients on new product capabilities. What You Bring Education: Degree or Diploma in Electronic Engineering, Computer Engineering, IT, or a related field. Experience: 7-10 years in technical product support, QA, or product development-with proven experience managing teams. Tech Stack: Working knowledge of hardware\/firmware diagnostics, networking, SQL databases, and Windows Server administration. Core Competencies: Deep experience with root-cause analysis, change management (CAB), product lifecycle management, and enterprise client engagement. Role Summary Are you a technical leader who thrives at the intersection of product testing, team management, and enterprise customer success? We are looking for a Technical Product & Support Manager to lead the lifecycle, testing, and field performance of integrated hardware, software, and firmware products . You will oversee a support team, partner with engineering teams, and ensure operational excellence across a footprint of over 110,000 active field devices. What You Will Do Lead Technical Operations: Manage, mentor, and schedule the Technical Support team, handling escalations, standby rotations, and critical incident responses. Oversee Product Testing & Releases: Drive QA, User Acceptance Testing (UAT), Proofs of Concept (PoCs), and field trials to ensure new releases are bug-free. Large-Scale Rollouts: Direct firmware, software, and hardware updates across 110k+ devices in the field, ensuring configuration compliance. Client & Sales Support: Serve as the tier-3 technical expert for enterprise clients, assisting sales with solution design and technical presentations. Governance & Supplier Management: Lead Change Control Board (CAB) meetings, conduct root-cause analyses, and hold external engineering suppliers to account. Documentation & Training: Create technical manuals, train internal teams, and onboard clients on new product capabilities. What You Bring Education: Degree or Diploma in Electronic Engineering, Computer Engineering, IT, or a related field. Experience: 7-10 years in technical product support, QA, or product development-with proven experience managing teams. Tech Stack: Working knowledge of hardware\/firmware diagnostics, networking, SQL databases, and Windows Server administration. Core Competencies: Deep experience with root-cause analysis, change management (CAB), product lifecycle management, and enterprise client engagement.