Technical Service Engineer - Isando

SUMMARY:
Our client in the automotive and telematics industry is seeking to appoint a Technical Service Engineer to join their Head Office team based in Isando, Gauteng.

This is an exciting opportunity for an experienced technical professional with strong automotive electronics, telematics, and customer support experience to play a key role in ensuring the successful deployment, operation, and ongoing support of telematics solutions.

POSITION INFO:
Requirements: Matric \/ Grade 12 required Bachelor's degree or higher in: Automotive Engineering Electronics & Electrical Engineering Automation or a related technical field 5-10 years' relevant work experience Minimum 3 years' experience within the automotive or telematics industry Strong understanding of automotive electronic and electrical systems Practical knowledge of vehicle CAN protocols Hands-on experience capturing and analysing CAN messages Proven ability to diagnose and resolve technical issues relating to commercial vehicle electronic control systems Experience with telematics units (T-BOX), dash cameras, vehicle tracking systems, or other automotive electronics will be advantageous Previous after-sales technical support experience preferred Strong customer service and communication skills Demonstrated experience engaging with customers and resolving technical issues in a structured manner Strong analytical and problem-solving abilities Excellent verbal and written English communication skills Ability to work independently and as part of a team Detail-oriented, proactive, and highly responsible Ability to work effectively under pressure in a fast-paced environment Strong coordination and interpersonal skills Valid Code 8 driver's licence Responsibilities: Provide technical support for telematics products in the market Troubleshoot and resolve hardware and software-related issues Provide after-sales technical support to customers Attend to technical issues on-site and in the field where required Oversee the installation and commissioning of telematics equipment Develop technical solutions and standardised SOP workflows Investigate technical issues and provide structured root-cause analysis Collect technical data and analyse findings to identify recurring problems Communicate technical findings and recommendations to relevant internal departments Provide feedback to Research & Development and other stakeholders to support product improvements Conduct customer follow-ups and gather feedback regarding product performance and usability Identify common customer pain points and high-value technical requirements Monitor product performance following deployment Track and coordinate the resolution of operational and technical issues Assist with after-sales operations and process optimisation Support the standardisation of technical and after-sales processes Maintain strong customer relationships and ensure a high level of customer service Collaborate with internal teams to ensure timely resolution of technical issues Complete technical reports and maintain accurate records where required Perform any other reasonable duties assigned by management Ideal Candidate The successful candidate will be a technically strong and customer-focused professional who is: Analytical and logical A strong problem-solver Confident working with automotive electronic systems Comfortable troubleshooting complex technical issues Customer-focused and professional An excellent communicator Proactive and detail-oriented Able to work independently with minimal supervision A strong team player Adaptable and able to work under pressure Willing to travel to customer sites when required Advantageous Experience Candidates currently or previously working in fleet management, vehicle tracking, telematics, or automotive electronics environments will be strongly considered. Relevant experience with organisations such as fleet management and vehicle-tracking companies will be advantageous. Please note that if you do not receive a response within 2 weeks, your application has been unsuccessful.