Technical Service Manager - Electrical / Instrumentation Automation

SUMMARY:
An electrical, instrumentation and automation-focused company requires the above to be responsible for managing and overseeing the service department and its staff, ensuring optimal service deliveries to senior Key Account customers at all times.

POSITION INFO:
Minimum requirements for the role:

• A diploma or higher qualification in Mechanical or Electrical Engineering or a Management-related degree is essential for this role.
• Previous experience having worked in a Service Management role within an electrical or related industry is essential for the role.
• The successful candidate must have managed and overseen a Technical Services team who call on external customers.
• Must have strong customer orientation with a proven track record in service management.

• Leading, mentoring, and training electrical / Instrumentational service technicians and support staff and overseeing the service department, ensuring optimal service delivery, customer satisfaction, and efficient team management. Addressing customer enquiries, complaints, and service requests professionally.
• Ensuring a high level of customer satisfaction through quality service.
• Building and maintaining strong customer relationships with very senior Key Accounts.
• Overseeing daily service department operations, including workflow and quality control.
• Implementing process improvements to enhance efficiency and effectiveness.
• Managing the service department’s budget, including labour, parts, and overhead costs.
• Analysing financial performance and identifying opportunities for cost savings and revenue growth.
• Preparing and presenting financial and operational reports to senior management.
• Identifying and implementing strategies to enhance service quality and efficiency.