Technical Service Scheduler

SUMMARY:
Our client is looking for an experienced Technical Service Scheduler to join their Service Department. This role involves coordinating between clients, technical staff, and management, ensuring smooth scheduling, excellent customer service, and accurate administration.

POSITION INFO:

Technical Service Scheduler
Location: Roodepoort. Gauteng
Salary: R22,000 (Negotiable depending on experience) + Benefits

About the Role:
Our client is looking for an experienced Technical Service Scheduler to join their Service Department. This role involves coordinating between clients, technical staff, and management, ensuring smooth scheduling, excellent customer service, and accurate administration. If you are detail-oriented, strong in communication, and enjoy keeping things organized, this could be the perfect opportunity.

Key Responsibilities:

• Monitor online platforms for service tickets and schedule maintenance/installation calls.
• Handle ad-hoc client requests and plan resources accordingly.
• Prepare quotes and process daily invoicing of completed work.
• Manage stock allocations for technical staff, reconcile variances, and ensure accuracy.
• Maintain daily client communication and provide feedback to stakeholders.
• Assist with special project planning and scheduling.

Requirements:

• Matric Certificate (Grade 12).
• 5+ years’ experience in a similar role.
• Strong financial administration experience (invoicing, quotes, reconciliations).
• Proven client service experience.
• Experience in stock management.
• Excellent communication and interpersonal skills.
• High attention to detail and organizational ability.
• Proficient in MS Excel; experience on a CRM system (preferably Microsoft Dynamics).
• Clear criminal and credit record.

Package:

• Basic Salary: R22,000 (negotiable, depending on experience).
• Medical Aid.
• Provident Fund.
• 13th Cheque (paid in birthday month).
• Performance Bonus (December, discretionary).