Technical Service Support

Recruiter:

Keystone Project Recruitment

Job Ref:

JHB002455/HVW

Date posted:

Wednesday, April 10, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Job Title: Technical Service Support
Department: Service
Reporting to: Engineering Manager
Key Relationships: Customers, Employees, Global teams interactions HSEQ.

A Technical Service Support person will be responsible for providing technical support and expertise for our products to customers by capturing and distributing relevant data on equipment. Work closely with Quality department to rectify warranty processes for the region and ensuring a seamless approach to workshop processes.

POSITION INFO:
RESPONSIBLITIES:

Provide general support for warranty to all customers, including warranty processing, claim handling & troubleshooting, as well as KPI reporting.
Implement HO warranty processing guidelines and support customers in process-related queries.
Responsible for assisting customers with technical issues or questions relating to TMM equipment.
Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.
Providing Quotes to customers in both Service and workshop environment
Support technical bulletins to customers and keeping a record of these
Manage the SmartCare system
Gathers, cleans, and studies data sets both internal and from customers to help solve problems. Generating of recommended spares lists etc.

QUALIFICATIONS AND EXPERIENCE:

Matric / Grade 12
National Diploma in Engineering or equivalent
Minimum 3 years of post studies work experience handling technical queries.

SKILLS AND COMPETENCIES:

Equipment knowledge
Excellent written and verbal communication skills
Ability to work in a fast-paced and high-pressure environment, multitasking effectively.
Accuracy and attention to detail is vital.
Proven experience in a technical support role, preferably in a customer-focused environment.
Demonstrated knowledge of Data analysis.
Proficiency in using help desk software and remote support tools.
Knowledge of customer service principles and practices.
Availability to work flexible schedules, including evenings, weekends, and holidays as required.
Excellent organizational skills and attention to detail.

Similar jobs you might be interested in:

Technical Service Support
Location: Johannesburg
Salary:
Job Title: technical service supportDepartment: serviceReporting to: Engineering ManagerKey Relationships: Customers, Employees, Global teams interactions HSEQ.A technical service support person will be responsible for providing technical support and expertise for our products to customers by capturing and distributing relevant data on equipment. Work closely with Quality department to rectify war...
23 days ago

VEHICLE SERVICE TECHNICAL ADVISOR (KEMPTON PARK)
Location: Johannesburg
Salary:
Our renowned client, in the automotive industry is looking for a Vehicle service technical advisor to join their team in Kempton Park.
4 days ago

Print/Label Technical Service Specialist
Location: Johannesburg
Salary: Market-Related
Our client, a multinational packaging and label printing company seeks to employ a skilled, qualified and experienced candidate for a highly specialized Print/Label technical services Specialist role at their busy operation in South Africa
16 days ago

Sales Manager (B2B)
Location: Boksburg
Salary: R25k - 35k per month
Sales Manager with B2B and distribution experience
1 day ago

Service Technician Ref: 3481
Location: Johannesburg
Salary:
A leading supplier in the manufacturing world is seeking a Trade Tested Millwright to join their customer support team as service Technician to service clients in the Gauteng region.
1 day ago

Sales Consultant
Location: Johannesburg
Salary: MR Monthly
Our client is seeking a dynamic and organised Individual with a strong commitment to quality and customer satisfaction to join their team as a sales Consultant, you will play a pivotal role in driving revenue growth by identifying potential clients, understanding their needs, and recommending the most suitable solutions. Your expertise in concrete machinery, steel production, and yellow (earthmovi...
1 day ago

Millwright Service Technician
Location: Johannesburg
Salary: 400 000 Annually
Are you a qualified Millwright with a knack for problem-solving and a passion for customer satisfaction? A leading liquid filling solutions provider based in JHB is offering a fantastic opportunity for you to make your mark in the industry.
1 day ago

Sales Consultant - Steel
Location: Johannesburg
Salary: R850K-R1.0M CTC neg
Isando, Kempton Park
2 days ago

Product Engineer (Salesforce)
Location: Johannesburg
Salary: Hourly
A contract position has become available for a PRODUCT ENGINEER WITH SALESFORCE to join the technology department of one of our leading clients in the banking sector.
3 days ago

3x Electrical & Instrumentation Technicians / Technologists / Engineers
Location: Pretoria
Salary: Market related based on exp. excl. all allowances (T.B.C.)
A national project market leader (Pretoria Head Office) seeks to permanently employ 3x experienced ELECTRICAL & INSTRUMENTATION TECHNICIAN’S / TECHNOLOGIST’S / ENGINEER’S For local, national and international travel (Projects).
3 days ago