Technical Specialist I - IT Tools Monitoring

SUMMARY:
Technical Specialist I (IT Tools - Monitoring) Responsible for providing guidance by means of analysis, engineering, troubleshooting and reporting of all current and future application and infrastructure monitoring technology standards to be used by the Group.

POSITION INFO:

Job Objectives 

1. Overall

Support and take accountability for the set of projects, enabling it to effectively deliver through active sponsorship, leadership and business involvement in specific initiatives to ensure they meet time, cost and quality requirements.

Supports projects through delivery, using appropriate methodologies. Ensures delivery within sanctioned parameters and responsible for delivering objectives in area of expertise.

Facilitates and coordinates the coherent activities needed to design, develop and release IT monitoring services or service changes.

Manages the criteria and evaluation of inputs to aid both business and IT stakeholders to agree on requirements of new or changed IT monitoring services.

Facilitate and provide guidance breaking down requirements across IT and business stakeholders.

Ensures effective communication to all internal and external stakeholders on programmes and projects.

Plans how new or changed IT monitoring services are transitioned into operations, co-ordinating with other functions to ensure organisational readiness for change. Technical planning for “go-live”.

2. Accurately represent the business units’ needs to the project/program team

3. Resolve issues relevant to project/program deliverables within their area of expertise

4. Vendor Management

5. IT Enterprise Monitoring (Business Activity Monitoring; Capacity Monitoring; Application Performance Monitoring)

Qualifications  

Essential:

Grade 12

Industry Certification: Degree in Information Technology / Systems or another related field

Desirable:

Industry Certification: CCNA or related

Industry Certification: Linux Server Administration

Industry Certification: Windows Server Administration

Industry Certification: Cloud Practitioner (AWS; Azure) or related

Industry Certification: Splunk, AppDynamics, Solarwinds, Datadog, SAP, Dynatrace, Oracle or related

Experience        

Essential:

3-5 years

Experience supporting large user enterprise environments

Systems Administration

Highly Desirable:

3-5 years

Demonstrated expertise in a variety of enterprise monitoring disciplines

Demonstrated expertise in a variety of enterprise monitoring toolsets

Experience implementing large scale infrastructure monitoring solutions.

Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting

Experience in a cloud based environment

Demonstrated expertise in a variety of enterprise monitoring methodologies and practices from Agile, Waterfall

Experience in documenting environment and processes

Knowledge and Skills    

KNOWLEDGE:

Excellent enterprise monitoring product knowledge

Good understanding of SNMP traps & events, Netflow, Event Correlation or related

Understanding of the Information Technology Infrastructure Library (ITIL) principles

Good Understanding & a working knowledge of Networking Technologies

Good Understanding & a working knowledge of Systems Administration (Windows & Linux servers)

JOB RELATED SKILLS

Proficiency in configuring & administering various enterprise monitoring toolsets

Scripting experience: PowerShell, Bash,Perl within and outside of the Enterprise Management Systems

Ability to ascertain information about current organisational processes and how to go about organising and improving IT Service Management practices based on the feedback.

Knowledge of standard security guidelines.

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