Technical Specialist - Modern Workplace

SUMMARY:
Client: Heineken

PURPOSE:
 
To support continuous improvement, it's essential to advance the maturity level of existing products. This role is responsible for keeping Gijima's service offerings relevant and best-in-class, such as Gijima's capability to manage and deliver senior third-level technical support for our client’s Microsoft Endpoint Manager (Intune) environments.

POSITION INFO:
FORMAL EDUCATION:

• Matric (NQF 3) compulsory
• Tertiary IT Qualification (NQF5 or higher; i.e. Diploma, Degree)

• MD-102: Microsoft 365 Certified Endpoint Administrator Associate.
• AZ-900: Azure Fundamentals.
• AZ-104: Microsoft Certified Azure Administrator Associate.
• ITIL Version 3 or higher (recommended)

• Demonstrated expertise in modern desktop management technologies, with a strong focus on Microsoft Intune.
• Extensive development and scripting experience, particularly using PowerShell.
• Advanced skills in configuring and evaluating Intune Compliance Policies, including proficiency in troubleshooting complex issues.
• Comprehensive understanding of the integration between Entra ID and Conditional Access Policies, and their relationship to Mobile Device Management within Intune. This includes knowledge of MDM/MAM strategies, solutions, and policies.
• Experience in Intune application packaging, utilising tools such as PowerShell, PSADT, and Win32 native methods. This also encompasses reviewing application installation logs to ensure successful deployments.
• Thorough knowledge of Intune configuration profiles and policies for a range of devices including Windows, iOS/iPadOS, macOS, and Android.
• A solid understanding of Mobile Device Management and application deployment, including experience with Apple Business Manager, Samsung Knox, and the Google Play Store, would be highly advantageous.
• Proven ability to administer and report on Windows Feature Updates and Quality Updates.

• Clear understanding of Entra Groups, including Dynamic, Security, and M365 groups.
• Familiarity with Conditional Access Policies, coupled with the ability to troubleshoot user and device-related issues effectively.
• Competent in reviewing Audit and Sign-In logs to assist the team in troubleshooting user logon failures and related events.

• Join a team that manages various platforms, with a primary focus on Microsoft Intune.
• Interact with customers to understand their needs, identify opportunities to enhance service, and provide guidance on how they can stay aligned with the strategic goals outlined in their roadmap.
• Set up, configure, maintain, and continually improve Modern Desktop management tools like Intune, as well as monthly service updates from Microsoft.
• Regularly pursue service enhancements by keeping up to date with Microsoft's developments.
• Develop and implement automation scripts, utilities, and reports to advance the environment’s maturity.
• Lead and optimize daily health checks, configuration updates, and participate in third-level standby support to strengthen Intune's performance and stability, along with other supported technologies such as SCCM, Azure Virtual Desktop and Windows 365.
• Responsibilities may evolve over time, offering opportunities for professional growth in a dynamic setting.
• Upon completion of the probation period, provide standby support according to a rotational schedule.

• Microsoft Intune.
• Powershell, Microsoft Graph API
• Creation & administration of packages and Intune configurations.
• Azure Fundamentals.
• Knowledge of IT operations, responsibilities, workflow processes and procedures.
• Proficient in Incident, Problem, and Change Management.

• Supporting and co-operating.
• Analysing and interpreting.
• Reporting.
• Organising and executing.
• Communicates effectively, both orally and in writing, with colleagues and encourages open communication.

• Self-starter, pragmatic, flexible and comfortable with ambiguity.
• Deciding and initiating action.
• Delivering results and meeting customer expectations.
• Applying expertise and technology.
• Planning and organising.