Technical Support Analyst

Recruiter:

West Coast Personnel

Job Ref:

CPT001168/NDB

Date posted:

Thursday, August 6, 2026

Location:

Milnerton, South Africa

SUMMARY:
Technical Support Analyst â (Office-Based)

Salary: Lucrative, depending on experience and qualifications

About the ClientÂ
Our client is a leading UK-based telecoms and IT provider delivering advanced connectivity, VoIP, and cloud solutions to businesses. Their growing Cape Town office supports a UK customer base and offers a dynamic, fast-paced environment for technical professionals.

POSITION INFO:
Role Overview Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office , specialising in: VoIP \/ IPPBX systems Internet & broadband connectivity Wi-Fi and network troubleshooting Key Responsibilities Deliver technical support via calls, email, and chat Troubleshoot: VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar) Hardware (Yealink, DECT, headsets) Connectivity (Broadband, Mobile Broadband, Leased Lines) Networks (routers, switches, Wi-Fi, LAN) Own and manage faults through to resolution within SLA Liaise with suppliers and IT teams to resolve issues Escalate complex faults and assist with outage management Participate in ongoing product training Requirements Matric (relevant IT\/Telecoms qualification advantageous) Strong telephone-based technical support experience Proven troubleshooting in VoIP, connectivity, and networks Yeastar experience essential Willing to work UK shifts (including weekends) Advantageous Telecoms\/ISP support background Knowledge of ISPs (MWEB, RSAWEB, Octotel, etc.) Experience supporting UK clients

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