Technical Support Engineer

Recruiter:

Network Recruitment

Job Ref:

ITE003860/KN

Date posted:

Monday, April 11, 2022

Location:

Johannesburg, South Africa

Salary:

400 000

JOB SUMMARY:
We are looking for a Technical Support Engineer and the role is based in Johannesburg. As a technical expert you act as the primary interface between first/second line support and core engineering teams.

JOB DESCRIPTION:

Job & Company Description:

You will be responsible for handling work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer would also identify applications defects, then test and document them for the core engineering teams to fix as part of the product.

Provide support for internal and external customers
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients
Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution
Debug applications, and log any newly identified defects
Properly document detailed investigational results to triage issues to other departments for further investigation and/or resolution
Provide general process analysis and make recommendations for improvements
Participate in weekend on-call rotation for critical issues escalation
Present complex technical information to non-technical audiences
Provide accurate and complete problem resolution documentation for future reference and management reporting
Take part in the creation and maintenance of knowledgebase data

Job Experience & Skills Required:

Bachelor’s degree preferably in Computer Science, Information Systems
SQL Server-specific training/work experience
Intermediate experience with SQL (e.g. MySQL, PostgreSQL, MSSQL)
Intermediate experience with C#, Visual Studios and ASP.NET
Experience with application debugging
2 – 6 years of experience working in a regulated environment
Experience in the Pharmaceutical / Healthcare/Clinical industry a strong plus
Basic experience with Ruby, Java and HTML code

Do not miss out on this opportunity to make your mark

Apply Now!

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For more information contact:

Karabo Ndlela ( )

Network IT

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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