Technical Team Leader

SUMMARY:
The Role:

 

The Technical Team Leader role is required for provide daily support on IIT and MES services, responsible for manufacturing and production for clients. It is the technical team leaderâ??s role to improve operational stability and be proactive; the role shares the accountability with the operations manager to support the envi...

POSITION INFO:
The Role:

 

The Technical Team Leader role is required for provide daily support on IIT and MES services, responsible for manufacturing and production for clients. It is the technical team leaderâ??s role to improve operational stability and be proactive; the role shares the accountability with the operations manager to support the environment technically and is required to set and drive team goals

 

Qualification Essential:

• Grade 12
• MCSE

Preferred Qualifications:

• ITIL Certification
• Advance IT qualifications relevant to IIT/MES
• IT Diploma

Experience Required:

• 10+ Years of Experience in IIT/MES Environment
• 15 + Years IT Experience 

Essential functions:

• Build, maintain and improve client relationships
• Demonstrate and apply problem solving and troubleshooting skills
• Researching and apply new/enhanced technologies
• Standby Duties
• Promote teamwork a good team relationship
• Communicate effectively
• Follow, create and review technical processes and procedures
• Complying to corporate, company, and regulatory policies and procedures
• Facilitate and coordinate changes in the environment
• Perform capacity management to make sure no service failures occur because of capacity issues
• Use and configure monitoring tools to increase availability of services supported in the environment
• Make sure the CMDB has a 99% accuracy
• Assist and coordinate projects
• Conform to all SLA
• Oversee and facilitate patch management and assist with maintenance windows activities
• Manage vendors and enforce Sasol policies, procedures and processes
• Facilitate cross training and knowledge transfer among team members
• Create and review technical recovery plans and disaster recovery reports
• Responsibly for release management and planning thereof in the environment
• Management of P1/P2 and problem calls in the environment
• Coordinate and facilitate service take-on activities
• Creation and management of architectural diagrams
• Analyse the environment to identify gaps and risks
• Assist with service meeting and ad-hoc reporting to Sasol
• Drive and facilitate continues service improvement
• Take accountability for the environment
• Resource/Capacity Management
• Demonstrate leadership and be a mentor for the support team
• Engagement layer with Sasol IM and business for daily operations
• Attend operations meetings and drive next steps
• Management of teamâ??s daily activities
• Identify 2IC to develop

Work Environment:

• A combination of working inside an office environment as well site work.

Physical Demands:

• Bending, sitting, lifting, walking and driving.

Travel:

• Traveling be required (own means of travel required)

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