Technical support electrical

Recruiter:

Staff Focus

Job Ref:

JHB000026/RvdM

Date posted:

Monday, February 16, 2026

Location:

Johannesburg, South Africa

Salary:

360000

SUMMARY:
We are looking for a motivated Technical Support Specialist to provide expert assistance for electrical products and systems. This role involves electrical fault-finding, testing & repairs and
helping customers troubleshoot issues ensuring smooth operation of electrical equipment. The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude.

POSITION INFO:

Technical Support Electrical

Mid Career (2-4 years experience)

JHB - Southern Suburbs

Permanent

Responsibilities:

Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components.
Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment.
Guide customers through installation, operation, and maintenance procedures.
Document customer issues, resolutions, and service reports accurately in the support system.
Escalate technical problems to engineering or field teams when necessary.
Ensure Freshdesk is continuously up to date.
Maintain up-to-date knowledge of company products, features, and industry standards.
Provide basic training or guidance to customers on product usage and safety.
Create detailed electrical drawings to support panel design and production.
Provide accurate and timely quotations for custom panels and non-standard product requests.
Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.

Qualifications:

Diplomas, Technical Qualification, Under Graduate Degrees Qualifications: National Diploma: Electrical Engineering, BEng (Electrical)

Skills:

Basic knowledge of electrical systems, circuits, and devices, Willingness to occasionally travel for on-site support, Ability to work under pressure and manage multiple support requests, Excellent verbal and written communication skills, Strong problem-solving skills and attention to detail

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