Technician – IT Support

SUMMARY:
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POSITION INFO:

Location: Hybrid – Bedfordview
Employment Type: Full-Time, Permanent
Industry: IT Support | Infrastructure | Insurance

WatersEdge Solutions is partnering with a client to recruit a proactive and customer-focused Technician – IT Support. This is a great opportunity for a hands-on IT support professional who enjoys solving day-to-day technical issues, supporting end users, and maintaining strong service standards across the business. The role is ideal for someone who is responsive, detail-oriented, and confident across first-line and second-line support.

About the Role

As Technician – IT Support, you’ll provide first-line and second-line support across hardware, software, endpoint devices, and basic infrastructure. You’ll be responsible for troubleshooting user issues, managing tickets, maintaining device health, and ensuring a positive support experience for internal users. This role suits someone who combines technical troubleshooting ability with strong communication and service delivery focus.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues

• Diagnose and resolve incidents within agreed service levels

• Escalate more complex issues where necessary

• Log, update, and resolve tickets through the IT service management system

• Maintain complete and accurate ticket documentation

• Configure, deploy, and support laptops, desktops, and mobile devices

• Ensure endpoint devices remain secure, updated, and compliant

• Troubleshoot performance, connectivity, and software issues on endpoints

• Communicate clearly with users and keep them updated on ticket progress

• Assist with basic network, server, and system support

• Support user onboarding and off-boarding, including account setup and access provisioning

What You’ll Bring

• 2–4 years of experience in an IT support role

• Strong troubleshooting skills across Windows environments

• Experience with Microsoft 365 and standard business applications

• Familiarity with ticketing systems such as ManageEngine, ServiceNow, or Zendesk

• Basic networking knowledge including TCP/IP, DNS, and DHCP

• Strong problem-solving ability and attention to detail

• Good communication and interpersonal skills

• Ability to manage multiple priorities under pressure

• Customer-focused mindset with strong accountability

Nice to Have

• Experience with endpoint management tools

• Exposure to Active Directory or Azure AD

• Understanding of device security best practices

What’s On Offer

• Permanent hybrid opportunity based in Bedfordview

• Opportunity to work in a stable, service-driven infrastructure environment

• Exposure to a broad range of end-user support and device management responsibilities

Company Culture

This is a business that values responsiveness, accountability, and user service. The environment is collaborative and practical, with success measured by efficient support, clear communication, and reliable device performance. Team members are expected to take ownership, solve problems proactively, and contribute to a stable and positive support experience across the organisation.

If you have not been contacted within 10 working days, please consider your application unsuccessful.