Technology Infrastructure Manager

SUMMARY:
Developing a Technology Infrastructure strategy, and implementation standards and procedures.

POSITION INFO:

TECHNOLOGY INFRASTRUCTURE MANAGER
Responsible for developing a Technology Infrastructure strategy, and implementation standards and procedures. Accountable for a secure, resilient, dependable, and non-redundant technology infrastructure.

ONLY APPLY IF YOU HAVE THE NECESSARY QUALIFICATIONS AS MENTIONED. A FULL SPEC WILL BE PROVIDED ON REQUEST.

Degree in Computer Science, Management Information Systems, or related field.
Certification in relevant Enterprise Architecture or Technology frameworks and methodologies.
Cloud certifications AWS or AZURE or GCP.
ISO27001 accreditation.
8 years of experience within an Information Technology environment, of which:
3 years of experience in network design and administration, data centre operations, database administration, and systems programming and administration.
3 years in working with the RPA enabled, cloud based or on premise, and hybrid infrastructure environment.
Experience working on projects with cross functional teams in an Agile environment.

Support Technology Strategy & Innovation:
Participate in the development and implementation of a Technology strategy and tactical plans aligned with the corporate strategy and goals.
Lead the development, planning and implementation of a functional Technology Infrastructure strategy, aligned to the Technology strategy and Roadmap.
Plan, prepare, and adapt functional strategies, budgets, and plans according to market, industry, and business trends.
Implement both tactical and strategic technology security strategies in collaboration with information security and business.

Planning and Organisation:
Responsible for the technological infrastructure and networks across the Company's landscape, including migration planning and coordination with the respective teams. This includes developing, configuring, maintaining, supporting, and optimising new and existing network hardware, software, and communication links.
Analyse the Companies technology landscape and decide on the appropriate balance between cloud-based and on-premises solutions and hosting options, taking maturity levels, agility, quick response, security, and cost into account.

Execute Analysis and Design Activities:
Identify opportunities to integrate, conduct scheduled inspections, and prepare design tests and experiments to enhance certainty in the management process and effective utilization of resources.
Design a state-of-the-art infrastructure landscape that accommodates and aligns with the new design solutions and influences business requirements to accelerate the use of modernised infrastructure that will deliver an agile ICT environment.

Technical implementation in own area:
Determine the health and functionality of the network by defining, measuring, and meeting agreed key operational metrics.
Monitor and report on the health of the environment, identifying risk areas, planning, and implementing mitigation and risk reduction measures.

Vendor Management:
Manage vendor relationships with a clearly defined vendor management framework and set expectations in accordance with the approved scope of work.

Stakeholder and Customer Management:
Manage day-to-day operations across the team, continuously improving performance, cost, and satisfaction for the end user.
Enhance stakeholder engagement to address issues, improve relations, and provide information on project status.

Quality Management:
Assist with the testing and implementation of emerging technologies and solutions in the cloud, automation, machine learning, analytics, and artificial intelligence space.
Establish standards of work to maintain consistency by ensuring processes and procedures are documented for a cohesive team.

Risk Management:
Maintain and implement infrastructure security standards and measures to protect ICT assets from relevant security risks.
Perform physical security checks, maintenance internally or through vendors, managing changes, logging into systems, endpoint security, firewalls, and establishing governance controls.

Reporting:
Provide weekly and monthly management and status reports on operational infrastructure availability, continuity, and capacity in accordance with key performance metrics.

Finance:
Responsible for the planning, and management of Technology Infrastructure budgets (OPEX and CAPEX).

Leadership and People Management:
Manages the effective use of the department's resources to improve organisational productivity and delivery.
Provide Subject Matter Expertise in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution.

Leadership and People Management:
Manages the effective use of the department's resources to improve organisational productivity and delivery.
Provide Subject Matter Expertise in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution.

Drive the organisation culture:
Inspire confidence and generate excitement, enthusiasm, and commitment to the department's values.

• Microsoft Office Suite.
• Customer Service.
• Team Leadership.
• Business Analysis.
• Good written and verbal communication skills.
• Latest open-source technologies.
• Knowledge of