Telesales Consultant

 

Recruiter:

Fempower

Job Ref:

4142273447

Date posted:

Tuesday, July 26, 2022

Location:

Germiston, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Our client in the retail industry has an opportunity for a Telesales consultant .

 

Requirements:

  • Matric or relevant clerk order experience.
  • Stationery experience / Optiplan knowledge.
  • Order taking and ordering process.
  • Good negotiation, communication and intrapersonal skills.
  • Clear phone talking experience.
  • Prepared to work flexible hours.
  • Be able to work in a team.
  • Have excellent knowledge and understanding of the company’s’ catalogue.
  • Have excellent knowledge of the products and stock codes.
  • Have excellent knowledge of product packaging and suppliers.
  • Understand AXAPTA and all functionalities.
  • Understand cost prices, selling prices, gross profits and mark-up calculations.
  • Understand the contract pricing, buyout costing and book prices
  • Have sales skills and the ability to close deals with customers.
  • Be able to deal with customer complaints and follow through.

 

KPAs: 

  • Call potential customers and inform them of products, services and offers to generate sales
  • Responsible for territory management by ensuring customer details are correct.
  • Complete daily calls and meeting targets on a daily, weekly and monthly basis.
  • Call current customers in the portfolio to promote sales and achieve targets.
  • Offer excellent customer service by informing a customer of prices, delivery dates, -delays and by handling complaints.
  • Process all orders on receipts by following the order validation process to ensure accuracy and advise if anything is out of stock.
  • Follow call-cycles to liaise with customers daily.
  • Ensure that the order validation process is followed to ensure accuracy.
  • Perform administrative tasks related to customer information and orders.
  • Drive sales to sell products, services and, for existing customers, to use our business more often.
  • Update customers on all promotions.
  • Follow up on sales quotes and negotiate prices.

This is a 6 month contract and dependent on your performance you could land a permanent position.

 


 

 

 

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