Tenancy/Leasing Manager - CPT (UK Working Hours)

SUMMARY:
Our client is seeking a Tenancy/Leasing Manager to work at their offices in Cape Town; however, the working hours will be UK-based.

POSITION INFO:
Location: Cape Town

Hours of work: Monday to Friday 9am – 6pm SAST (when we’re on BST), 10am-7pm SAST (when we’re on GMT). 1 in 3 Saturdays 9.30am to 5pm (additional pay)

Requirements:

1. Education in a Property related field is beneficial
2. Exceptional attention to detail
3. Excellent communication skills
4. Strong focus on customer experience
5. Ability to respond quickly to urgent requests
6. Proven time management and prioritisation skills; able to balance multiple demands effectively
7. Positive attitude
8. Calm and unflappable under pressure
9. Able to work with people at all levels and provide upward feedback

• Responsible for the renewal process for a portfolio of properties. This includes liaising with the Lettings Director regarding the current lettings market, negotiating with landlords and tenants, and administering the correct legal documentation
• Ensuring all necessary compliance documentation for a tenancy remains valid at renewal
• Keeping the relevant Lettings Director updated regarding renewals regularly
• Responsible for accepting and processing notices from tenants, informing the landlord and initiating the end-of-tenancy process.
• Serving necessary notices to end tenancies, including Section 21 notices
• Oversee the checkout arrangements and deposit releases for non-managed properties
• Monthly reporting on renewals and ends of tenancies
• Assisting with any queries from landlords or tenants arising during the tenancy and any queries from the Lettings Team, Property Management and Lettings Accounts
• Full administrative support for the Lettings Director
• Quality control of all administrative processes in the team
• Answering and directing telephone calls
• Prepare accurate correspondence for valuations, instructions, offers, and move-ins as necessary.
• Create property marketing materials
• Deal progression when necessary
• Coordinate with Property Management for any pre-move-in works at managed properties
• Liaise with external partners and process invoices
• Maintain company database at all times
• Increase the number and scores on the office Google reviews page