Tender Administrator

SUMMARY:
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POSITION INFO:

The Tender Administrator plays a vital part in supporting the sales function by managing customer queries, processing orders, coordinating across departments, and maintaining accurate client records. 

Reporting to the CEO the Key responsibilities include:

• Accurately process sales orders, quotations, and invoices.
• Maintain up-to-date customer data within CRM and internal systems.
• Respond to customer inquiries, resolving basic issues or escalating when needed.
• Provide administrative support to the sales team, including scheduling meetings, preparing sales documentation, and compiling presentations.
• Track and report on key sales metrics and performance indicators.
• Collaborate with logistics and finance teams to ensure timely delivery and invoicing.
• Monitor inventory levels and coordinate with logistics to fulfil customer orders.
• Prepare sales contracts, agreements, and other documentation in line with internal standards.
• Ensure full compliance with internal processes and policies.

Requirements & Competencies:

• Industry experience with high-pressure, high-temperature valves and pumps is essential to have (Energy, Water and Rail sectors)
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to prioritize and multitask in a deadline-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM system experience is advantageous.
• Strong interpersonal skills and a customer-centric mindset.
• Proactive problem-solver with a team-oriented approach.

Qualifications:

• Matric / Senior Certificate (required); a tertiary qualification in Business Administration, Sales, or a related field is advantageous.
• Minimum 1–3 years of experience in a similar administrative or sales support role.
• Familiarity with sales processes and customer service best practices.

This role forms part of a dynamic team, where everyone's contribution is valuable to the success of the business. This is an office based role, in Alberton.